Luxury Beachfront Apartment

Hello, Thank you for your feedback. We’re really sorry to hear that parts of your stay didn’t meet your expectations, especially regarding the cleaning charge. We’ve spoken with the host, and they explained that in this particular case, the apartment was left in a condition that required significantly more cleaning time than usual. The standard cleaning time is 4 hours with one person, but due to the state of the apartment—including stains, sand throughout the space, and a heavily soiled oven—the host had to bring in an additional cleaner and personally assist to ensure the apartment was ready for the next guests on time. The host has assured us that they only deducted the extra cost for the additional cleaner and did not charge for their own time. We completely understand that this situation is frustrating for you, and we appreciate your feedback! Your Holidu Team!