Renovated condo with ocean and back bay views, central AC, & pools

Hi, Megan, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. We are disappointed to hear that we dropped the ball this time, as this is not the high standard of guest satisfaction and cleanliness that we hold ourselves to. We have provided your valuable feedback to our local manager to address with our housekeeping team. We hope to have the opportunity to better impress you in the future!

Hi Kim. Thank you so much for sharing your feedback with us. We're delighted to hear that you enjoyed the condo and found everything in good working order, and that you appreciated the location of The Sanctuary. I’m sorry to hear about the issues you encountered with the cabana being closed, the sand wash-off station, the pool bathroom doors, and the presence of spiders and mosquitoes around the outside halls. Please know that your concerns have been reported to our local team for immediate attention. We truly appreciate you bringing these matters to our attention, as it helps us improve the experience for all our guests. Thank you again for choosing our home, and we hope to have the opportunity to host you again in the future.

Thank you so much for taking the time to post a review, Cheryl!. We are so happy to hear that you enjoyed the location. We look forward to hosting your next stay!

Thank you for your review, Sandra. We're glad to hear that you loved the property! Sincere apologies for any cleaning missteps, as it is never our intention to disappoint. We hope to have the opportunity to better impress you in the future with a much more enjoyable stay!

Adele, thank you for staying with us! We apologize if you felt the home was not on par with our cleanliness standards which affected your overall experience with us. We take guest feedback seriously and have forwarded this information to the local staff so they can review and update the home as needed for future guests. We will be sure to follow up with the appropriate parties regarding your experience and hope to have the opportunity to host you again soon!

Thank you for taking the time to share your experience, Paolette. We are happy to hear you enjoyed the location of our home. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenity lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. We will ensure that all information about the home is clear to avoid confusion. We appreciate your preference as a means to improve, and we hope you will give us a second chance to impress you.

We appreciate and thank you for submitting your feedback about your stay, Meg. We sincerely apologize for the issues you encountered with the desired amenities advertised not being available during your stay. We are so sorry for any inconvenience this may have caused you during your time with us. Thank you for allowing us to compensate you. We look forward to hosting you again for a more enjoyable stay!

Hi, Katelin, thank you for providing us with this valuable feedback, we are so glad that you had a wonderful time at our beautiful home! We are disappointed to read that your recent experience was not satisfactory. I understand that you are trying to get relaxed and enjoy your stay; however, the issues are getting in your way. To clarify, we provide our guests with a starter kit of supplies. This includes cleaning supplies, toiletries, and paper products. Once these supplies run out it is the responsibility of our guests to provide any additional supplies throughout the remainder of their stay. Supplies are restocked before each guest. We apologize for any inconvenience this may have caused during your time with us. We will continue to work with both our local staff and homeowner to make improvements to this home and we hope you'll give us a second chance to impress you in the future!

Heather, we are disheartened to read that you experienced issues that kept you from fully enjoying your stay. While we acknowledge that beds will not suit everyone's specific preferences, we regret that ours was not comfortable for you and have shared this with the local manager. They assured us that they relayed your comments to the homeowner so your concerns can be addressed. Additionally, the housekeeping manager spoke to the cleaners about the cleanliness details missed and we appreciate you bringing this to our attention. To clarify, the homeowner's association only allows two parking passes and vehicles can be towed if guests have more than two in the garage. We apologize for any inconvenience this caused your guest. Please know that we value excellent, guest-focused communication and we regret that your experience didn’t reflect this. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.