Wishing Well Cabin - Near Yosemite & Bass Lake

Thank you for taking the time to share your detailed feedback about your stay. We are truly sorry to hear that several aspects of the accommodations did not meet your expectations, especially the comfort of the pull-out beds, the limited linens, and the issues with the AC and swamp cooler. We completely understand how uncomfortable it must have been for your family, particularly during the nighttime. The safety concern you raised about the loose rear balcony handrail is very important, and we will be sure to pass this along to our local team immediately so they can address it promptly. We also apologize for the trouble you experienced with the key code and the long wait times when contacting customer support. Regarding the cleanliness of the bathrooms, we are sorry that the upstairs toilet was not up to standard. Your comments will be shared with our housekeeping team to ensure improvements are made. While we are glad to hear you found the home’s decor pleasant and welcoming, we understand that overall your experience was just okay and that you expected more for the price paid. We truly appreciate your honest feedback as it helps us improve our services and the quality of our homes. We hope to have the opportunity to better serve you in the future.