Amazing 2BR near Lake - Flower 33

Thank you so much for your wonderful 5-star review! We're delighted to hear that you enjoyed your stay and that our central location made it easy for you to explore Zurich. Being close to the city's attractions, restaurants, shops, and public transport is something many of our guests appreciate. It was a pleasure hosting you, and we hope to welcome you back again on your next visit to Zurich! Warm regards, Your ZR team

Dear Natasha Thank you for taking the time to share your detailed feedback. We are pleased to hear that you found the apartment clean and as described. We are sorry that some aspects of your stay did not meet your expectations. Your comments regarding the bathroom seal, towels and the soap have been noted, and we will review these points with our team. Regarding the Wi-Fi and TV, our team remained in close contact with you throughout your stay and made every effort to resolve the issue as quickly as possible. According to our investigation, the internet connection itself was functioning correctly, and we also provided troubleshooting instructions and further assistance. We regret that we were ultimately unable to meet your expectations in this regard. We also regret that our communication left you with a negative impression. It is always our intention to assist our guests professionally and respectfully, and we certainly did not mean to suggest that your feedback was not appreciated. On the contrary, we value constructive comments, as they help us improve our service. Thank you again for your feedback. We wish you all the best for your future travels. Your ZR team