Paradise is calling 🌴 Pick up! The beach is more affordable than you think!
Welcome to the stunning Crystal Tower, a beachfront haven like no other. Dive into the Gulf's largest outdoor pool featuring a Lazy River or cross the air-conditioned enclosed walk-over to access miles of sugar-white sandy beaches. This exceptional destination is nestled across the street from the Gulf of Mexico, boasting an array of amenities that make your stay truly premier.
Crystal Tower offers three distinct swimming pools—one indoor and two outdoor—offering guests a wealth of options for sunbathing and aquatic enjoyment. As you step into the magnificent granite and limestone lobby, you'll discover a fully-equipped fitness center, ensuring you can stay active even while on vacation.
Inside the condo, you'll find an inviting and well-appointed space. The Master bedroom overlooks the Gulf and offers a spacious King bed with breathtaking views. The cozy guest room features a Queen bed, providing a private retreat for your guests. Plus, a new sleeper sofa with a memory foam mattress offers extra sleeping space. The kitchen is thoughtfully stocked and ready for you to prepare the catch of the day. Conveniently, a full-size washer and dryer are available in the unit.
But it's the balcony that truly sets this condo apart. When you step outside, you'll be greeted by one of the best Gulf views on the island, stretching as far as the eye can see. This stunning vista promises to be the backdrop for cherished memories throughout your stay . Winter Getaway: Planning a winter escape? Keep in mind that reservations made before October 1st for the Winter Season (January and February) require a minimum 60-day stay. Reservations not meeting this criteria may be subject to cancellation by management. After October 1st, reservations for the winter months can be made for a minimum of three or seven nights, depending on unit specifications.
Professionally Managed: Rest assured, Crystal Tower is professionally managed by Poole Vacation Rentals. With over two decades of experience, we've been helping families "take home a sand pail filled with great memories" since 1998. We care deeply about each and every guest, working hard to ensure your beach experience is unforgettable, making you want to return year after year.
Additional Information: Parking Passes are required and can be purchased upon arrival or by contacting our office. A maximum of 2 parking passes per reservation, with a limit of 2 cars. Linens are provided; please bring your own beach towels. Your reservation includes a "starter set" of hand soap, 1 roll of toilet tissue per bathroom, 1 trash bag per trash can, and 1 roll of paper towels.
Policies: Must be at least 25 years of age or older to rent. Photo ID is required at check-in. Sorry, No Smoking. Sorry, No Pets. Monthly "Snowbird" Rates: Interested in a more extended stay during the winter months? Feel free to call us for monthly "Snowbird" rates for November through February!
Adicione as datas e descubra os preços
Propriedades semelhantes
Pool/Beach-View Gulf Shores Condo: Family Friendly
Gulf Shores
Pool/Beach-View Gulf Shores Condo: Family Friendly
Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Festas ou eventos de grupos no local são estritamente proibidos
O anfitrião não informou se a propriedade tem detectores de monóxido de carbono. Leve um detector portátil com você na viagem.
O anfitrião não informou se a propriedade não tem detector de fumaça.
Informações a área
Gulf Shores
Com excelente localização em Gulf Shores, este condomínio fica perto de parque aquático e na praia. Quem gosta de fazer compras vai se deliciar em The Wharf. A região também oferece belas atrações naturais, como Gulf Shores Beach e Gulf State Park. The Park at OWA e Shrimpy's Mini Golf também valem a visita. Com atividades como passeios de jet ski, mergulho autônomo e mergulho livre (com snorkel) nas proximidades, você tem muitas opções para se divertir e se refrescar ao mesmo tempo.
Gulf Shores, AL
Nos arredores
Gulf Shores Beach - 2 min de caminhada - 0.2 km
Hangout Music Fest - 2 min de carro - 2.1 km
Wade Ward Nature Park - 2 min de carro - 2.1 km
Gulf State Park Fishing Pier - 5 min de carro - 4.5 km
Fort Morgan - 33 min de carro - 45.8 km
Opções nos arredores
Aeroporto Internacional de Pensacola (PNS) - 70 min de carro
Restaurantes
The Hangout - 3 min de carro
The Catch - 2 min de carro
Pink Pony Pub - 4 min de carro
Sunliner Diner - 3 min de carro
Picnic Beach - 3 min de carro
Perguntas frequentes
Paradise is calling 🌴 Pick up! The beach is more affordable than you think! tem piscina?
Sim, esta propriedade conta com uma piscina interna.
Quanto custa ficar em Paradise is calling 🌴 Pick up! The beach is more affordable than you think!?
A partir de 15 de mai. de 2026, os preços encontrados para uma estadia de 1 diária para 2 adultos em Paradise is calling 🌴 Pick up! The beach is more affordable than you think! em 18 de mai. de 2026 começam a partir de R$ 455, excluídos impostos e taxas. Este preço está baseado no valor mais baixo para uma diária encontrado nas últimas 24 horas para estadias nos próximos 30 dias. Os preços estão sujeitos a alteração. Escolha as datas da viagem para ver preços com maior precisão.
Paradise is calling 🌴 Pick up! The beach is more affordable than you think! é ideal para quem viaja com animais de estimação?
Não, animais de estimação não são permitidos nesta propriedade.
Quanto custa o estacionamento em Paradise is calling 🌴 Pick up! The beach is more affordable than you think!?
Estacionamento no local disponível na propriedade.
Qual é o horário de check-in em Paradise is calling 🌴 Pick up! The beach is more affordable than you think!?
Horário de início do check-in: 15h.
Qual é o horário de check-out em Paradise is calling 🌴 Pick up! The beach is more affordable than you think!?
Horário de check-out: 10h.
Onde fica Paradise is calling 🌴 Pick up! The beach is more affordable than you think!?
Na praia, em Gulf Shores, este condo fica a 0,1 km de Gulf Shores Beach e a 2,6 km de Gulf State Park. West Beach e Wade Ward Nature Park também ficam a 3 km.
Avaliações
8,6
Excelente
A menos que indicado de outra maneira, as avaliações aparecem em ordem cronológica, estão sujeitas a um processo de moderação e são verificadas.
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Oir condo overlooked the ocean. The kids enjoyed the beach pool, and hot tub. The condo was clean. Only complaint was the young lady in the lobby was very rude when we got our parking pass. We.would stay there again
Kay H.
Hospedou-se por 5 diárias em mar. de 2026
Resposta de VrboOwner em 21 de abr. de 2026
Thank you so much for your review! We’re glad to hear you enjoyed the ocean view, as well as the beach, pool, and hot tub—it sounds like a great time for the whole family. We’re also happy the condo was clean and comfortable for your stay.
We’re very sorry to hear about your experience at check-in with the onsite association employee regarding the parking pass. That is not the level of service we expect from their onsite team, and we appreciate you bringing it to our attention so it can be addressed.
Thank you again for staying with us—we’re glad to hear you would return and we look forward to welcoming you back!
Verificada
10/10 - Excelente
Roger H.
28 de ago. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Wonderful Vacation!!
Location was excellent, facility was in great shape, pools are nicely maintained and the room & veiw were spectacular.
Roger H.
Hospedou-se por 5 diárias em ago. de 2025
Resposta de VrboOwner em 17 de set. de 2025
Thank you for the perfect 10/10! We’re thrilled you enjoyed your stay and hope to welcome you back again soon!
Verificada
8/10 - Boa
Alex A.
29 de out. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Host was very nice and polite. Nice view.
Alex A.
Hospedou-se por 4 diárias em out. de 2025
Resposta de VrboOwner em 18 de nov. de 2025
Thank you for your kind words! We’re glad you enjoyed the view and had a positive experience with your host. We hope to welcome you back soon!
Verificada
10/10 - Excelente
Jane S.
12 de mai. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great place
I was very happy with my stay at Crystal Towers. It was very comfortable and just the right size for my group.
I would definitely stay there again.
Jane S.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de VrboOwner em 3 de jul. de 2024
Crystal Towers sounds like a gem! It's wonderful to hear that you had a comfortable stay and that the size of the condo suited your group well. We look forward to your next stay with us!
Verificada
10/10 - Excelente
Gretchen T.
2 de ago. de 2020
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great condo
We loved this property! The pools were great and the beach access was easy and close. Will definitely stay here again!
Gretchen T.
Hospedou-se por 6 diárias em jul. de 2020
Resposta de VrboOwner em 13 de set. de 2023
I am glad you enjoyed your stay. We hope to see you again soon!
Verificada
10/10 - Excelente
Lacey W.
8 de ago. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
We really enjoyed our stay here! Although we spent most of of our time out on adventures, the beds were comfortable, the view was stunning, and the pools and skywalk access to the beach were unmatched. We wish the elevators had air conditioning, but they are outdoor.The kitchen had most of the supplies we needed to have meals there, but we do wish the kitchen had an ice cream scoop and hand soap at the sink. Overall, I would stay here again!
Lacey W.
Hospedou-se por 4 diárias em jul. de 2025
Resposta de VrboOwner em 17 de set. de 2025
Thank you for your thoughtful review! We’re so glad you enjoyed the comfortable beds, stunning view, and easy access to the beach and pools. We appreciate your feedback regarding the elevators, kitchen supplies, and hand soap, and we’ll share it with our team for consideration. We’re thrilled to hear you would stay here again and would love to welcome you back anytime!
Verificada
8/10 - Boa
Viajante verificado
22 de out. de 2018
Nicely decorated, good ocean view, wonderful pools, easy beach access! Will return to Crystal Tower
Fabulous vacation! Will return to Crystal Towers!
Viajante verificado
Hospedou-se por 7 diárias em set. de 2018
Resposta de VrboOwner em 13 de set. de 2023
Dear Guest,
Thank you so much for your kind review! We are so happy to hear you had a delightful stay. We would love to have you back again soon!
Verificada
10/10 - Excelente
Kim W.
4 de jun. de 2022
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Very peaceful and away from the hustle and bustle of the entertainment areas.
It was different from the usual Disney vacation. The family time was wonderful and in a lovely area. Amazing views from the entire unit!
Kim W.
Hospedou-se por 5 diárias em mai. de 2022
Resposta de VrboOwner em 13 de set. de 2023
Thank you for your review! We would love to see you next year!
Verificada
10/10 - Excelente
Brandi M.
5 de jun. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great stay
We enjoyed our stay here. The condo was clean and plenty of space for my family of 4! The staff at the condo were all friendly and you always saw someone cleaning.
The convenience to the beach plus the pool and hot tub amenities made this location ideal. We will choose to stay here again.
Brandi M.
Hospedou-se por 4 diárias em jun. de 2024
Resposta de VrboOwner em 23 de jun. de 2024
hank you for sharing your experience with us!
We're thrilled to hear that you and your family enjoyed your stay at our condo. It’s wonderful to know that the cleanliness and spaciousness of the unit met your expectations. Our team takes great pride in maintaining a welcoming and pristine environment for our guests, and it's gratifying to hear that their efforts did not go unnoticed.
The convenience of being close to the beach, combined with the pool and hot tub amenities, is something we’re glad you appreciated. We aim to provide an ideal location for relaxation and fun, and we're happy it contributed to your enjoyable stay.
We look forward to welcoming you and your family back for another great stay in the future!
Verificada
10/10 - Excelente
Alycia K.
18 de jun. de 2018
Fantastic property. Great for kids!
The pool leads right out on to the beach and is beautiful! The skywalk makes crossing the busy highway a breeze for kids (and those of us that don't move as fast as we used to). Fifth time here and we will be back!
Alycia K.
Hospedou-se por 6 diárias em mai. de 2018
Resposta de VrboOwner em 13 de set. de 2023
Alycia,
We are very thankful for your loyalty and your review! We also love the covered walk way to the beach that this complex has to offer, it sure does make things safer and easier! We hope that you continue to use us for all of your vacation needs.
Verificada
10/10 - Excelente
Amber J.
30 de set. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great location
This condo was in a great location close to lots of places you can walk to. The view was pretty, easy access to the beach multiple pools nice for little ones. Condo was very spacious for a family. The condo building has carts to help load/unload your car which was so nice. We will be going back for sure!
Amber J.
Hospedou-se por 8 diárias em set. de 2023
Resposta de VrboOwner em 19 de out. de 2023
Thank you so much for your valuable feedback. We are glad you had a great time.
Poole Team
Verificada
10/10 - Excelente
Belinda P.
30 de abr. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Beautiful view
Management was wonderful. The view was beautiful. No issues at all.
Belinda P.
Hospedou-se por 3 diárias em abr. de 2021
Resposta de VrboOwner em 13 de set. de 2023
Thank you so much! We are so happy to hear that your enjoyed your stay with us! Be sure and check out our great off season rates!
Verificada
10/10 - Excelente
Jonathan C.
16 de jul. de 2023
Pontos positivos: Limpeza, localização e precisão do anúncio
Great!!
Good overall
Jonathan C.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de VrboOwner em 13 de set. de 2023
Hello Johnathan,
We are so glad you had a great time. We would love to have you stay with us again.
Verificada
6/10 - Razoável
Annette S.
19 de mai. de 2025
Pontos positivos: Localização
Pontos negativos: Limpeza e check-in
Girls Trip
The unit needs some upgrades. Bathtub backed up while showering. Rental agency sent a plumber. Bedding and Pillows need to be updated. Carpet needs to be cleaned. Suggest switching to a keypad versus a hard lock with a key. The outdoor furniture needs updating. Pools and outdoor spaces were great!
Annette S.
Hospedou-se por 5 diárias em mai. de 2025
Resposta de VrboOwner em 9 de jun. de 2025
Thank you for your detailed feedback. We’re glad to hear you enjoyed the pools and outdoor spaces during your girls’ trip. We sincerely apologize for the inconvenience caused by the bathtub issue and appreciate your patience while our plumber addressed it.
Your suggestions about updating the bedding, pillows, carpet, outdoor furniture, and switching to a keypad entry are very helpful, and we will share them with our property management team to improve the guest experience. We hope to have the opportunity to welcome you back in the future for a much smoother stay.
Verificada
10/10 - Excelente
Tess B.
9 de jun. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Loved the pool
Condo was comfortable. Had what we needed. Take your own pillows as they weren’t the best. You have to check in at Poole properties office and get your key; this unit doesn’t have a key pad lock. They didn’t put our wristbands in so we had to go back, not that big of a deal. The pool is great and we liked the air conditioned skywalk over to that pool and beach, no street to cross! Enjoyed the patio! We would stay there again.
Tess B.
Hospedou-se por 5 diárias em mai. de 2024
Resposta de VrboOwner em 3 de jul. de 2024
Thank you for sharing your experience with us. We're delighted to hear that you found the condo comfortable and equipped with what you needed for your stay. We appreciate your feedback regarding the pillows and will certainly take that into consideration for future improvements.
We apologize for any inconvenience caused during the check-in process and for the oversight with the wristbands. Your feedback helps us improve, and we will work to ensure smoother check-in experiences moving forward.
It's wonderful to hear that you enjoyed the pool and the convenience of the air-conditioned skywalk to the beach. We're glad you were able to relax on the patio and had an enjoyable stay overall.
We look forward to welcoming you back on your next visit to the area!
Verificada
8/10 - Boa
Susan S.
2 de jan. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Needs some refresh
It was generally good. And clean. But the unit needs some freshening up. Carpet needs replaced and walls need painted. Curtain is off in second bedroom. The sofa makes into a nice bed and seems newer.
Susan S.
Hospedou-se por 3 diárias em dez. de 2022
Resposta de VrboOwner em 13 de set. de 2023
Hello Susan,
Thank you for your review and feedback. We have spoken with the owner and he will be painting the unit. He has had the carpet professionally cleaned. The curtains have been corrected as well. We apologize that you had this experience. If you come back down, we would love to have you stay with us again.
Verificada
8/10 - Boa
Steven S.
9 de jul. de 2025
Pontos positivos: Limpeza, comunicação, localização e precisão do anúncio
Pontos negativos: Check-in
Summer getaway at Gulf Shores
I've stayed at Crystal Towers multiple times, mostly because of the three pools, the two jacuzzis, and the private beach. I went with a cheaper option on the condo this time, and it was as advertised. Everything worked as it should for the most part. The hardware on the doors, including the patio doors, was pretty old and difficult to open. They actually replaced the outer door lock while we were there. The paint and furniture need updating, but we didn't spend much time indoors, so it didn't matter. Didn't provide any perks like prepaid beach chairs or extra towels, trash bags, or tissue. The bare minimum was provided, which is basically what I paid for.
Steven S.
Hospedou-se por 4 diárias em jun. de 2025
Resposta de VrboOwner em 24 de set. de 2025
Thank you for taking the time to share your feedback and for being a repeat guest at Crystal Towers! We’re glad to hear the condo met your expectations and that you were able to enjoy the pools, jacuzzis, and private beach. We appreciate your notes about the door hardware, furniture, and supplies—we’ll share this with the team as we continue making improvements. We hope to welcome you back for another stay in the future!
Verificada
10/10 - Excelente
erin m.
13 de set. de 2019
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Nice cozy condo
We had a lovely time in Gulf Shores and the condo was perfect for what we needed. It had a beautiful view of the gulf, the pool was large and there was easy access the the beach. The walkover was nice and convenient for getting to the pool, hot tub and the beach. There was a large balcony that was accessible from the main living room and also the main bedroom. There was a pullout couch bed but no fitted sheets for it. I would say that the linens on the beds could be updated but other than that, we have no complaints and were pleased with our stay! Would come again! :)
erin m.
Hospedou-se por 5 diárias em ago. de 2019
Resposta de VrboOwner em 13 de set. de 2023
Thank you for taking the time to leave a review! We are so happy that you had such an awesome vacation! If you have issues with linens or need linens for the sleeper sofa in the future please give us a call, our housekeepers have no issues bringing those things out to you! We hope to have you all stay with us again soon!
Verificada
10/10 - Excelente
cheryl b.
13 de jul. de 2018
1303 review
very nice complex very clean (lobby) employees very helpful. Are room was a great view and was very clean. Had issues with items not working, TV in front bedroom would not work. Issues with WIFI. ice maker needs repair along with dryer took for ever dry clothes and towels. (no large loads). Heating element possible. Enjoyed our stay and would consider renting again with minor issues taken care of.
cheryl b.
Hospedou-se por 6 diárias em jun. de 2018
Resposta de VrboOwner em 13 de set. de 2023
Cheryl,
We are lad that you found the unit to be clean, but saddened that it wasn't perfect for you. We would have been more than happy to send maintenance out to look at the issues, had we been made aware. We have gotten the heating element in the dryer replaced since you've stayed. We would love to have you back to try it out!
Verificada
8/10 - Boa
Tammi T.
30 de jul. de 2023
Pontos positivos: Limpeza, localização e precisão do anúncio
Pontos negativos: Check-in
Needs updating check in
The only really negative was the parking passes and the check in and picking up keys. Had to go out of route to pick up keys to get in and then only one parking pass, my parents stayed in same condo and was given access remotely to their condo and also given extra car passes and extra wrist bands for property not sure why this condo couldn’t do the same.
Tammi T.
Hospedou-se por 3 diárias em jul. de 2023
Resposta de VrboOwner em 13 de set. de 2023
Hello Tammi,
We are working towards remote check ins by 2024. The association charges per pass. One parking pass is included in your reservation. You do have to purchase an additional one. We include the amount of wristbands for the amount of guest indicated on your reservation. We do hope to have you stay with us again.
Verificada
6/10 - Razoável
Nick C.
23 de set. de 2020
Pontos positivos: Check-in, comunicação, localização e precisão do anúncio
Great location - Condo could use some love.
First off the location and amenities of Crystal Tower are wonderful. We loved the variety of pools! The condo has a great view of the ocean. Like other reviews have noted though this condo needs some love. The beds were very uncomfortable and the couch was not much better. You could also tell that the condo had not been deep cleaned before our arrival. Like others mentioned the floors needed to be mopped if you walked at all barefoot your feet were black quickly. I had read these comments on vrbo and saw responses from the owner so we had hoped these issues had been resolved.
Nick C.
Hospedou-se por 4 diárias em set. de 2020
Resposta de VrboOwner em 13 de set. de 2023
Thank you for your review! We agree, the view of the Gulf of Mexico from Crystal Tower can not be beat! Unfortunately, the cleaning solution the cleaners use to mop the floors will sometimes turn feet black - I have made maintenance aware of this. We will also let the owner know about the uncomfortable furniture. Thank you for letting us know!
Verificada
8/10 - Boa
Kevin R.
22 de ago. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Nice for the Price and time of year!
Beds were a little hard but not terrible. No blankets except for two 1/2 blankets on the master, but found a comforter in a closet. Overall the kitchen needs a few more accessories like pot holders, pizza cutter, etc. No keurig but a coffee pot so I wished I had read that! Patio furniture on deck older but super comfy. Light bulb in kitchen out. Blinds in bedroom and living area off the track but easily replaced. Also the front door had a metal stopper that kept scraping the floor. Refrigerator had a pull out drawer that was just sitting on a shelf.
All little things but nothing that caused any major inconvenience. Hot water, plenty of pillows and towels.
Overall nice price for what we got and have been to Crystal towers many times. Will definitely be back!
Kevin R.
Hospedou-se por 4 diárias em ago. de 2023
Resposta de VrboOwner em 13 de set. de 2023
Hello,
We are so glad you enjoyed your time at this location. We appreciate your feedback and will make sure these items are looked at. We hope to have you and your family stay with us again.
Verificada
6/10 - Razoável
Christy M.
29 de mar. de 2024
Pontos positivos: Limpeza, localização e precisão do anúncio
Pontos negativos: Check-in
Clean but needs some updating
Recliner seems to be on its last leg; the only comfortable place to sit was the chaise lounge but it was pretty hard. The other part of the couch is not comfortable at all. You need more comfortable dining chairs and more than just 4 for the whole family. The master bed is very hard. Nice views and nice furniture on the balcony. The balcony furniture was by far more comfortable than anything inside. We did not like having to stop for keys (only 2 were provided for a room for 6). We prefer a keyless room with a code. We haven't had to keep up with room keys in many years. The only reason we booked this room is because my husband wanted a recliner. The people we delt with were really nice. I had sent a message the night before wondering it we could check in early but got an automated response. Per the contract we could check in between 3pm and 5pm. So we left about 9am expecting about a 6 to 7 hour drive. I got a text well before noon saying our room was ready. I wish I could have known that much earlier and we would have left earlier.
Christy M.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de VrboOwner em 18 de abr. de 2024
Thank you for taking the time to share your experience with us. We appreciate your detailed feedback and apologize for any inconvenience you encountered during your stay.
We're glad to hear that you found the condo clean, although we understand your concerns about the need for updating. Your comments regarding the comfort of the furniture, particularly the recliner, couch, and dining chairs, are duly noted. We will take this into consideration for future improvements to ensure a more comfortable experience for our guests.
Regarding the key situation, we understand your preference for a keyless entry system and apologize for any inconvenience caused by the traditional key pickup process. We'll certainly look into options for implementing keyless entry in the future to enhance the check-in experience for our guests.
We're delighted that you found our team members to be helpful and accommodating. Your feedback regarding the early check-in notification process is valuable, and we'll work to improve our communication in this regard to better meet the expectations of our guests.
Thank you again for sharing your feedback, and we hope to have the opportunity to welcome you back in the future with an improved experience.
Verificada
8/10 - Boa
Sherri M.
29 de set. de 2021
Pontos positivos: Check-in, comunicação e localização
Beautiful view
Beautiful view!!! Great pools, beach access, and hot tubs. The roll out mattress on the couch had hair on it, was lumpy and needed replaced, and left a one foot gap between the couch and mattress. There weren't any sheets in the unit for it but after a call to the office they did provide some(excellent service there). The couch also was shedding its pleather everywhere so we came home with it all over our things. The shower was clogged with hair and barely drained, which my husband cleaned out so we could shower. The unit was only stocked with small pans so it made cooking difficult. Also out of 4 kitchen chairs only one was strong enough to sit in! One was already broken in the closet, one was broken at the table, and the third chair was one time setting in it away from crumbling. We tried to fix the towel holder in the master shower as we found it broken under the sink. There were also dings and scrapes on most of the walls. The location and the rest of the condo were amazing, but the unit we stayed in definitely needs some work. Normally I don't write reviews very often but after this stay I noticed a $29 charge in my bank account with no notice of the reasoning, which to me added injury to insult. I may have incured the charge for parking or something else, but an invoice would've been nice. So yes I would stay there again but with proper expectations. The rest of the condo is what gave it 4 stars.
Sherri M.
Hospedou-se por 7 diárias em set. de 2021
Resposta de VrboOwner em 13 de set. de 2023
Thank you for your review. We appreciate the feedback. We are currently in the process of purchasing a new sofa sleeper, most furniture is on a several week back order. We also have touch up painting on the docket as well, we are just on a waiting list due to the back log of work that has been needed in our area after Hurricane Sally. We could have taken care of any and all maintenance issues during your stay so please make sure to let us know if there any issues. We don't want you working on your vacation. Sometimes we don't get to inspect every unit before guests check in (because of the high volume of check ins) so, at times, minor maintenance issues can be missed. We appreciate your feedback and hope you consider staying with us again!
Verificada
10/10 - Excelente
Joseph L.
30 de jul. de 2021
Pontos positivos: Limpeza, check-in, comunicação e precisão do anúncio
It was great being back at the beach the accommodations were great
Wished the condo was on the beach but we really enjoyed being back at the beach
Joseph L.
Hospedou-se por 5 diárias em jul. de 2021
Resposta de VrboOwner em 13 de set. de 2023
We are so glad that you enjoyed your stay at Crystal Tower!