Dear "TRUST PILOT Agent," first of all, thank you for calling me "dishonest" (after 3 weeks of friendly text mex) simply because you didn't wait two more days, as specified in my last message and on the website where you booked the house (the refund period for the deposit is 14 days from check-out if no damage is reported, and it's the booking website that retains it, not the host), but you preferred to vent your frustrations by writing falsehoods that fortunately disagree with what our other guests wrote (9,8 EXCELLENT)! What can I say or add? As a Trust Pilot, you should do your research beforehand, reading the detailed description the host includes in the listing (it's classified as a country house, not a villa!, so rustic finishes, not luxury! Have you ever stayed in a mountain cabin? Are the floors and ceilings made of reinforced concrete or wood? It's normal for wood to creak, especially in hot weather because it's drier) and review the extensive photographic documentation, so as not to get false expectations. As indicated, the house is suitable for active people, lovers of trekking and that access is only via stairs that pass along the hiking trail in the woods and therefore since we don't own the entire hill, but only 2000 square meters completely fenced and clearly visible, it's normal that we have other land owners around and if you walk around naked, it's possible that someone could see you..... The house, as indicated on the access sign, for greater security, is under video surveillance ONLY at the entrances, not in the garden or terraces, so don't worry because I didn't see anything! 😅 The mattress is a good 25 cm high and made of foam with a layer of memory, therefore hard???? Is yours perhaps goose down? 🤔 and I don't quite understand how many sheets, bedspreads, and blankets you needed in addition to those you found in the beds, but in this case, you just had to ask me (as you know I'm always reachable)...... As for the toaster, perhaps you didn't look carefully among the quantity of dishes and appliances the house is equipped with (in extra wide cabinet 180cm and 210cm high, more than the kitchen wall units), because you would have found it! Luckily, at least the boiler and air conditioning were to your liking, perhaps because they were Vaillant, a GERMAN BRAND😂? I understand that time hasn't been on your side, but writing nonsense at random...
Wishing you all the best for your future holidays, warmest regards from Liguria.