Waterfront Home with Dock - Sleeps 14

Hi Laura, As mentioned in our VRBO posting and a number of the reviews, Jolly Shores is a rustic setting. This means that while the property and all sheets/towels/etc. are professionally cleaned at every checkout, we might have some leaves blow in on the outdoor screened in area, some sand that gets caught on the base boards, and other items that our mostly repeat-guests consider trivial. It is clear that you did little to no research on our property or your destination in general, evidenced by your comments to me and also to the golf cart rental company you used - "Oh my god, you have to drive on dirt roads?!". Therefore, when you complain to me about the way that we hang the towels, and send pictures of the closed-off utility closet that needs sweeping (why are you in there to begin with?), don't be surprised when you're not taken seriously. Thanks

Hi Kim, I apologize for the delay in getting back to you, but I felt it was important to have an actual update on some of the issues you noted rather than just a canned response that is all too typical in reviews. The dock float and ramp were finally replaced last month - this was something that I've attempted to have worked on for several years and because of the remote nature of the island, size of the job, etc. had very little luck. Had you made it known at the time that you didn't feel comfortable docking your boat, I would have directed you to my backup dock 5 minutes down the road. Similarly, had you brought to my attention the issue with the 6 passenger cart, I could have given you a different cart as I do keep backups in case of emergencies like this. You told me about the fluorescent bulbs that were out and I fixed them within several hours so I'm not sure why you didn't feel comfortable mentioning some of your other concerns...? After reading your review, I took additional time to scrutinize the cleaner and I agree with you 100% - the cleanliness of the house was completely inexcusable. I had hired a different cleaner before the busy season last year and unfortunately placed too much trust in them as I had known them for a very long time and had confidence in their ability. The previous 2-3 groups had given me very positive feedback and as the property is occupied almost non-stop May-August, I do rely on this feedback to keep up with things that can't be monitored in the 3-4 hours between groups. Thank you very much for your feedback and I'm sorry that your stay didn't meet expectations. Best, Casey