3 Bedroom located on 450 acres w/hot tub, private UTV Trails

We appreciate all feedback but I would like to clarify a few things: These guests arrived before the check-in time of 2:00 pm. If a guest arrives early then they should expect to see our housekeeper there. I ask that every guest contact us within a few hours of arrival if there is any cleanliness issues, but we never heard from them. I was at the cabin when the guests showed up as well, I had inspected it and it was very clean. Since the guests was very vague in what she thought wasn't clean and didn't give specifics I'm uncertain how to address this issue. We had no idea that some of our other guests requested them to help them get their UTV unstuck. They could have said no or told them to contact us. As far as the trails conditions, they are trails and will not be smooth like a road. I could have recommended other places to ride if that's what they would have preferred. Also it is very standard for someone staying at a cabin, house, or condo to request that guests start the laundry and take the garbage to the trash can that sits just outside the back door of the cabin. This isn't anything that is out of the norm within the hospitality industry. Finally, they never called us about the hot tub. If they would have reached out to use we could have corrected it since all it needed was the temperature adjusted. I highly recommend if there are any issues or complaint to reach out to us to see if it can be resolved. Since we never heard once from these guests during their stay we were not able to resolve them.