Condomínio

Ski Time Square 208 – Studio Loft Steps from Slopes

Galeria de fotos de Ski Time Square 208 – Studio Loft Steps from Slopes

Sala de estar com sofá vermelho, mesa de centro de madeira e lareira. Há quadros nas paredes e uma decoração de cabeça de touro acima da lareira.
Área junto à piscina com hidromassagem, cadeiras de madeira e vista para um morro com casas.
Hotel numa encosta com cerca de madeira, várias varandas e vista panorâmica dos montes circundantes.
Uma cozinha com armários de madeira, um espelho grande e um livro sobre o balcão.
Quarto aconchegante com cama, escrivaninha e cadeira. Possui uma varanda com vista para o céu.

Avaliações

7,8 de 10
Boa

Destaques

  • Para relaxar
    Esta propriedade conta com as melhores avaliações pelo conforto. Aqui, hóspedes se sentem em casa.
  • Localização central
    Localização conveniente para que você nunca fique longe de onde precisa estar.
  • Descubra os pontos de referência nos arredores
    Perto de Steamboat Ski Resort
1 banheiroAcomoda 5 pessoas

Comodidades populares

  • Banheira de hidromassagem no local
  • Estacionamento em garagem disponível
  • Cozinha
  • Lavanderia
  • Deque ou pátio
  • Acesso à internet

Explore a região

Confira no mapa
Steamboat Springs, CO
  • Place, Steamboat Ski Resort
    ‪1 min de caminhada‬
  • Place, Christie Peak Express
    ‪7 min de caminhada‬
  • Place, Bondinho Steamboat
    ‪8 min de caminhada‬
  • Airport, Steamboat Springs, Colorado (HDN-Yampa Valley)
    ‪49 min de carro‬

Quartos e camas

0 quartos (acomoda 5 pessoas)

Quarto 1

1 cama Queen e 1 sofá-cama casal

Quarto 2

1 sofá-cama casal

1 banheiro

Banheiro 1

Espaços

Deque ou pátio
Cozinha

Sobre esta propriedade

Ski Time Square 208 – Studio Loft Steps from Slopes

Stay in the heart of Steamboat's mountain village at this studio loft located directly across the street from the ski resort. This cozy and affordable retreat offers unbeatable ski access and all the essentials for a comfortable stay. After a day on the mountain, store your gear in the heated ski locker, warm up by the fire, or unwind in the community hot tub.

Top Reasons to Book Ski Time Square 208:

• Prime Location – Just 300 yards from the slopes and walkable to restaurants and shops
• Affordable Ski-In Convenience – One of the best values for slope-side access
• Comfortable Sleeping Options – Queen bed + full sleeper sofa in loft, queen sleeper in living room
• Heated Ski Locker – Store your gear right next to your private entrance
• Relaxing Amenities – Seasonal outdoor hot tub, sauna, and in-building washer/dryer
• Free City Bus Stop Nearby – Easy access to downtown Steamboat
• Thoughtful Touches – Linens, towels, toiletries, WiFi, and cable included

Bed Configuration:
• Loft: Queen Bed + Full Sleeper Sofa
• Living Area: Queen Sleeper Sofa

Other Details:
• 1 parking spot included - Trailers are not allowed at the property.
• No A/C (fans provided; most properties in Steamboat do not have A/C)
• Private entrance

Make the most of your Steamboat adventure with comfort, convenience, and unbeatable value at Ski Time Square 208!

Please note: The Ski Time Square HOA has scheduled a major chimney repair project beginning approximately July 13, 2026, and continuing through late September 2026. During this time, guests may experience occasional construction noise, dust, and work activity around the building.

We appreciate your understanding and apologize for any inconvenience this project may cause.

IMPORTANT: CONSTRUCTION NOTICE

Please be advised that active construction is currently taking place in the vicinity of the Ski Time Square Complex, located at 1920 Ski Time Square Drive, as part of a new development in the area.

During the construction period, guests may occasionally experience construction-related noise and activity, including the presence of large construction vehicles traveling along Storm Meadows Drive.

We want to ensure that all guests are fully informed of the nearby construction prior to booking. While construction activity is outside of our control, we appreciate your understanding and patience as this development progresses.

Thank you for your understanding and cooperation.

Guest Entry Instructions:
This property uses a physical hard key for entry. Please complete check-in in person at our off-site location before heading to the townhome.

Check-in location:
Retreatia Office
1585 Mid Valley Dr, Suite 12A
Steamboat Springs, CO

STR License: STR20251153

Adicione as datas e descubra os preços

Propriedades semelhantes

Parte interna
Apres Ski Abode
Steamboat Springs
  • Cozinha
  • Lava-roupa
  • Secadora
  • Espaço externo
8.6 de 10, Excelente, (17 avaliações)
Apres Ski Abode

Regras da propriedade

Check-in após 16h
Check-out até 10h
default

Crianças

Aceita hóspedes de 0 a 17 anos
default

Eventos

Não permite a realização de eventos
default

Animais de estimação

Não aceita animais de estimação
default

Política para fumantes

Não é permitido fumar

Informações importantes

O que você precisa saber

Propriedade nº 615831vb
Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Festas ou eventos de grupos no local são estritamente proibidos
O anfitrião informou que a propriedade tem detector de monóxido de carbono.
O anfitrião informou que a propriedade tem detector de fumaça.
Os recursos de segurança disponíveis na propriedade incluem itens como extintor de incêndio.

Informações a área

Steamboat Springs

Com ótima localização em Steamboat Springs, este condomínio fica nas montanhas. A região conta com atrações culturais interessantes como Steamboat Art Museum e Tread of Pioneers Museum, além de pontos de interesse populares como Amaze'n Steamboat Family Fun Park e Yampa River Botanic Park. Quem quiser curtir um evento ou assistir a uma partida deve ficar atento à programação em The Tennis Center at Steamboat Springs ou em Romick Rodeo Arena. Curta a prática de esqui cross-country e a prática de snowboard na região ou confira outras atividades ao ar livre como patinação no gelo e passeios de moto de neve.
Mapa
Steamboat Springs, CO

Nos arredores

  • Steamboat Ski Resort - 1 min de caminhada - 0.0 km
  • Wild Blue Gondola - 5 min de caminhada - 0.5 km
  • Christie Peak Express - 7 min de caminhada - 0.6 km
  • Bondinho Steamboat - 8 min de caminhada - 0.7 km
  • Wildhorse Gondola - 20 min de caminhada - 1.7 km

Opções nos arredores

  • Aeroporto Yampa Valley (HDN) - 41 min de carro

Restaurantes

  • ‪Ore House at the Pine Grove - ‬3 min de carro
  • ‪Qdoba Mexican Eats - ‬3 min de carro
  • ‪Colorado Bagel Co. - ‬3 min de carro
  • ‪Taco Bell - ‬2 min de carro
  • ‪Fiesta Jalisco - ‬4 min de carro

Perguntas frequentes

Ski Time Square 208 – Studio Loft Steps from Slopes é ideal para quem viaja com animais de estimação?

Não, animais de estimação não são permitidos nesta propriedade.

Quanto custa o estacionamento em Ski Time Square 208 – Studio Loft Steps from Slopes?

O estacionamento sem manobrista está disponível por uma taxa.

Qual é o horário de check-in em Ski Time Square 208 – Studio Loft Steps from Slopes?

Horário de início do check-in: 16h.

Qual é o horário de check-out em Ski Time Square 208 – Studio Loft Steps from Slopes?

Horário de check-out: 10h.

Onde fica Ski Time Square 208 – Studio Loft Steps from Slopes?

Nas montanhas, este condo fica a 2 km de UCHealth Yampa Valley Medical Center e Steamboat Ski Resort. The Tennis Center at Steamboat Springs e Wildhorse Gondola também ficam a 2 km.

Avaliações

7,8

Boa

A menos que indicado de outra maneira, as avaliações aparecem em ordem cronológica, estão sujeitas a um processo de moderação e são verificadas.
Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 12 de 29 avaliações
Nota 8 - Boa. 8 de 29 avaliações
Nota 6 - Ok. 4 de 29 avaliações
Nota 4 - Insatisfatória. 3 de 29 avaliações
Nota 2 - Terrível. 2 de 29 avaliações

9,2/10

Limpeza

10/10

Comodidades

10/10

Condições e instalações da propriedade

8,6/10

Check-in

9,0/10

Comunicação

9,0/10

Localização

8,2/10

Precisão do anúncio

Avaliações

Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, comodidades, condições e instalações da propriedade e comunicação
Was a beautiful condo. We so enjoyed our stay.
Hospedou-se por 3 diárias em set. de 2024
Avaliação verificada

8/10 - Boa

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Decent place but dated, and lacked space to hang clothes. Easy access to the ski hill, right across the street.
Hospedou-se por 10 diárias em dez. de 2025
Resposta de VrboOwner em 8 de jan. de 2026
Thank you for your review. We’re glad the location and easy access to the ski hill worked well. Sorry the unit felt dated and lacked hanging space — we appreciate the feedback and will share it with our team as we plan updates and look into adding more storage and hangers. We hope to host you again.
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Cozy and Easy Ski Access

This place was perfect for a long ski weekend. Easy walking distance across the street to the mountain, kitchen, 1.5 bathrooms, and a cozy bed, not to mention a hot tub!
Hospedou-se por 4 diárias em fev. de 2024
Resposta de VrboOwner em 1 de abr. de 2024
Thank you, Benjamin, for the wonderful review! We are delighted to hear that you had a great ski weekend at our property. We appreciate your feedback and hope to host you again soon! - Retreatia
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Excellent location

The location is ideal. You can walk right to the gondola. Location was the key driver for us and we couldn’t be more pleased. You’re right in the village of steam boat.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de VrboOwner em 1 de abr. de 2024
Thank you for the fantastic review, Rebecca! We are thrilled to hear that you enjoyed the prime location of our property and the convenience of being so close to the gondola. We hope to host you again in the future! - Retreatia
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

One bedroom condo.

Nice condo. Great kitchen and patio area. Easy access to resort.
Hospedou-se por 4 diárias em jul. de 2024
Resposta de VrboOwner em 1 de ago. de 2024
Thank you for your kind review, Brenda! We're pleased to hear that you enjoyed the condo and found the kitchen and patio area to your liking. We hope to welcome back for another stay soon!
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Clean and accommodating

Enjoyed this property a lot! Just wish we knew about the onsite parking limitation prior to reserving a rental car that we parked several miles a way all week.
Hospedou-se por 4 diárias em fev. de 2024
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, comodidades, condições e instalações da propriedade e comunicação
The property and condo were great! Unfortunately, the timing had us there while a whole bunch of construction was happening and we had to park almost 1/4 mile away.
Hospedou-se por 4 diárias em jul. de 2024
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Comfortable

It was nice, construction made it a little challenging
Hospedou-se por 3 diárias em jun. de 2024
Resposta de VrboOwner em 3 de jul. de 2024
Thank you for your feedback, Celeste! We appreciate your understanding about the construction and are glad to hear you still had a nice stay. We hope to welcome you back to a fully unobstructed experience in the future.
Avaliação verificada

8/10 - Boa

Pontos positivos: Check-in, comunicação, localização e precisão do anúncio

Great location, could have been a little cleaner.

NA
Avaliação verificada

8/10 - Boa

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Steamboat

Cozy but nice and clean. Parking was hard due to construction, long walk to do with any children. Space was really nice though and the location next to the base was perfect.
Hospedou-se por 2 diárias em jul. de 2024
Resposta de VrboOwner em 1 de ago. de 2024
Thank you for your feedback, Katie. We're glad to hear you found the space cozy and clean. We apologize for the inconvenience with parking due to construction; it's something beyond our control but we appreciate your understanding. We're pleased the location suited your needs, and we hope to welcome you back soon!
Avaliação verificada

8/10 - Boa

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Great location

Great location. Very cute condo. It was a bummer about the parking lot not be accessible. And the hours of the hot tub were not so aligned with our schedule. But overall would stay there again. Thanks!
Hospedou-se por 4 diárias em mar. de 2023
Avaliação verificada

8/10 - Boa

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Great location, but no parking

It was a nice old ski lodge. Hot at night but quickly cooled off. Could have used a simple standing fan for nighttime. We were visiting for a soccer tournament. My son and I had a great time.
Hospedou-se por 3 diárias em ago. de 2024
Resposta de VrboOwner em 12 de set. de 2024
Thank you for your feedback, Zachary. We're glad to hear you a great time with your at the soccer tournament enjoyed the charm of ski lodge. We appreciate your suggestion about the fan; we’ll look into ensuring our guests have that available for their comfort. We hope to you back for another visit!
Avaliação arquivada

6/10 - Razoável

Steamboat condo

The Condo was the perfect size for our family of four and two additional guests there with us for part of the time. The kitchen had everything we needed, it was close to town, activities on the mountain side were wonderful. The bathroom was sufficient but could use some TLC… Poor ventilation and a clogged fan led to moldy walls and ceilings.
Resposta de VrboOwner em 1 de abr. de 2020
Angela, Thank you for sharing your experience! We did inspect the unit and maintenance cleaned out the mold and sanitized it off the ceiling and worked on the ventilation of the bathroom. It all came off nicely! Thank you for staying with us! The Retreatia Team
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, localização e precisão do anúncio

Enjoyed being able to walk to the slopes!

Everything about this property is great - including a fully equipped kitchen. It took us some time to figure out how to operate the local heating units in the apartment - but once we figured it out, everything went well. We did use the free Retretia shuttle service successfully. The only disappointment was the hit tub - it was closed, and the sauna was closed too. The gym gave off the impression of being not very clean. We were able to walk to the slopes in skiboots. Storage bin for skiing equipment on the ground floor was very convenient. All in all an excellent experience. Would recommend this unit highly.
Hospedou-se por 9 diárias em jan. de 2023
Avaliação verificada

8/10 - Boa

Pontos positivos: Limpeza, comunicação, localização e precisão do anúncio

Great Location

It's located across the street from the slope base and the Torian Sports rental shop. Very convenient. Realistically only sleeps 4 comfortably (1 queen bed, 1 queen pullout couch). Only nuisance was you have to go by the Retreatria office to pick up and return the keys, and the office is a 10 minute drive away...although it is on the way to Hayden airport. We had our driver stop on the way in and way out. No dishwasher but it has other appliances. The key to the ski locker did not work. Otherwise very clean condo. Soap, shampoo, all bedding, etc provided.
Hospedou-se por 4 diárias em fev. de 2023
Resposta de VrboOwner em 23 de fev. de 2023
Thank you Andrew!
Avaliação verificada

6/10 - Razoável

Pontos positivos: Limpeza, comunicação e precisão do anúncio

Wonderful place once inside.

The actual facility was amazing. Very clean, very cute. I loved the curtain to separate the larger bed from the little pullout sofa up in the loft. My kids thought they had their "own room", but still felt safe having me so close. I wasn't informed about there not being any place to park until we arrived and opened our welcome packet. I wasn't prepared to have to pay for parking a few blocks away, and then carry all of our things in front of several restaurants while people were trying to enjoy their meals. It was quite embarrassing. We were smarter when we left and asked the construction workers if we could move our car up closer for 10 minutes to load up the car. But it was a huge inconvenience.
Hospedou-se por 3 diárias em jul. de 2024
Resposta de VrboOwner em 1 de ago. de 2024
Hi Jennifer, thank you for sharing your feedback. It’s to hear that you enjoyed the and the layout worked well for your family. We apologize for the parking situation you encountered; it’s definitely something we strive to make clear in our communications. We understand how inconvenient it can be to manage that while carrying your belongings. We appreciate your suggestions and will work to provide clearer information for future guests. Should you return to Steamboat, we’d be happy to assist you in finding a more suitable unit that meets your needs. Safe travels!
Avaliação verificada

2/10 - Terrível

Pontos negativos: Comunicação
The representative for this condo left a packet after hours with information. However, we discovered that they had made an error and had not updated their packet for the summer. So, we were directed to take a shuttle that did not exist, did not have a specific address to the building and ended up getting a hotel for two nights. They did agree to refund our money but we were very frustrated and disappointed with this experience.
Hospedou-se por 2 diárias em jun. de 2023
Avaliação verificada

4/10 - Insatisfatório

Pontos negativos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Had to find somewhere else to stay

We arrived to Steamboat to find that we had been moved from the rental we had reserved to a different location that was in a worse location, not comparable to the pictured rental, and with only two beds when we had needed the three. While we had received a notice that had the new address on it before hand, we didn't realize that it wasn't the one we had rented (it wasn't updated in Vrbo) and we had no idea that the new location would not be able to accomodate our whole group. The rental company could not move us to a different option, so we were left to have to find a new place that night, which needless to say turned out to be 5X more expensive. They were kind enough to give us a refund.
Hospedou-se por 1 diária em fev. de 2025
Resposta de VrboOwner em 21 de abr. de 2025
Thank you for sharing your feedback, and we truly apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to arrive and find that the rental was not as expected, especially after making plans for your group. While we did notify guests of the change in location, we realize the lack of clarity regarding the new accommodations was upsetting, and we're sorry for the confusion. We’re grateful for your understanding and patience, and we are working hard to ensure this situation doesn't happen again. We hope to have the opportunity to host you again in the future under much more favorable circumstances.
Avaliação verificada

8/10 - Boa

Pontos positivos: Limpeza, comunicação, localização e precisão do anúncio

Good Stay

Worked great
Hospedou-se por 4 diárias em jan. de 2022
Resposta de VrboOwner em 17 de jan. de 2022
Wonderful, that's what we love to hear! Thank you for the great review, Victor.
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação e localização

great for the price and close to the square

place was cute and close to the slopes. the parking garage is rather far from the building and it wasn't easy to get our luggage out. there also is only one queen bed and a twin pullout couch so i'm not sure why the listing states "sleeps 6". other than that, the place was great! very clean and the check in was a breeze. everything you need while staying in steamboat.
Hospedou-se por 3 diárias em jan. de 2021
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Great loft for ski trip

Great property and location to access the mountain! It is a loft, so filling the capacity would make things tight, but worked great for two guys.
Hospedou-se por 4 diárias em fev. de 2020
Avaliação arquivada

4/10 - Insatisfatório

Location is fantastic, if only the unit was too

First of all, Steamboat Springs is well worth a trip. The location of the condo is A+++ . Directly by the ski slopes and hiking trails. The complex looks well kept...on the outside. The condos were built in1974... and that is the state of it. Don't be fooled by the pictures. The condo is very dark, meaning very little day light makes it in. There are only 2 windows in the front room which could be opened, if they were in working order. One did not even open at all (after a very friendly maintenance guy determined that a part had to be ordered) and the other window could only be opened exactly 25 degrees as to not jump out of the rail again. So, all that was left to do was to leave the front door open, which was not really feasable at night... The bedroom (since being built into the back like in a cave) does not even have a window. No wonder the unit is for sale. The owners would have to , and the new owners will have to, sink a ton of money into it to get it out of the 70s. The bathroom is a disgrace. A completely moldy plastic shower curtain, which could easily be changed for the whopping investment of 5 bucks. The bathtub looks like it has been in there since 1974. I wore flip flips to shower... One could not be sure, what was crawling around in there (at least the earwigs made their presence known). The rest of the unit was clean. The kitchen is a total architectural disaster. Make sure you only put dishes into the lower basket of the dishwasher, the upper one does not get cleaned at all. The instructions on how to get into the garage where wrong, the fob did not work and when I called Retreatia, I had to justify to a very rude person why I would like to park my car in the garage at all when I could park it outside just fine... What? Finally a very nice lady came and brought us the card, that is opening the garage and then stays in the car on the dash board... Einstein is turning in his grave. The communal hot tubs have also seen better times. On both the inside and the outside one is a very crusty yellow ring from years of chemical use. The paint is coming off the tubs as well. If, with the steep HOA fees that are being collected by the owners (I looked at the sales offer of the condo) some modernization of the common spaces could be done and the owners would take better care of their property, this could be an awesome vacation getaway. Retreatia needs to work on their customer service on the phone... the actual ground crew is very nice.
Hospedou-se por 3 diárias em ago. de 2017
Avaliação arquivada

6/10 - Razoável

The pictures made it look a little bigger, but it was nice for the money we paid.

It was great. The location was awesome and we all had something within walking distance.
Avaliação arquivada

6/10 - Razoável

Functional, near slopes

This is a good location for skiing - across the street from the slopes. In total about 5 min walk and ski down to the Gondola. Unit has a well-equipped (albeit tiny) kitchen. It could sleep six (1 decent size bedroom, 1 tiny loft with sofabed, 1 sofabed on main floor) - but the space would feel VERY crowded with any more than two adults. The space felt small and dark - the photos here show exaggerated color/brightness. Note, there are two flights of stairs between bedroom and bathroom. There are few amenities at the ski base - we were glad of a car to drive the 10 mins to Steamboat proper for good restaurants. Arriving by car in the dark on a snowy night, it was not clear how to access the unit. (Likely this would have been no problem on a sunny day). We would have found this additional information useful: Google maps directions to the given address are accurate. The building is set back from the road on the left (north) as you drive up - marked by a large but dimly lit "1920". The best access for this unit is via the Skier Parking lot (marked $15 per day). Park temporarily in the far right (north east) corner where a short flight of steps leads to a path to the unit. Unload here - not from the underground parking, which is not directly connected to the building. Inside the unit, there is a pass to underground parking, which is accessed 50 yds back (west) at the roundabout.
Avaliação arquivada

2/10 - Terrível

"Retreatia, .....rhymes with mistreat ya"

This property is decent, the location excellent. I'm sure the owners are nice people and likely deserve better management of their property. The property manager Retreatia - - not so much. If you're considering one of their rentals, do yourself a favor and keep clicking. There are 20 property management companies listed on the Steamboat Chamber of Commerce website and Retreatia is not one of them....I doubt that's coincidental. Choose a property from one of those 20. I know you've had this feeling, when you are dealing with somebody, either a mechanic, an employee, a vendor, a salesperson, a handyman, etc...and you just can't help that feeling that you're dealing with somebody who is in too deep? During the negotiation/decision making process, the little voice in your head tells you to run away and take your business elsewhere? Listen to that voice right now. Ignore the strongly worded rebuttal and the emphatic comments regarding the unwavering commitment to delighting guests, blah, blah, blah- - (wait for it, I'm sure it will appear right below this comment box very soon, there's ALWAYS an excuse, right? Just give us another chance, wouldn't you?). Run away. My experience dealing with this manager is like having two Cokes and a large bag of Cheetos for lunch - - the brightly colored packaging and the musically-hip tv commercials and fabulous marketing slogans to the contrary, you will have a terrible taste in your mouth afterwards. For the record: the bbq grill was not operational when we arrived; the fob to the parking garage didn't work, the fob to the laundry and hot tub didn't work; the gas fireplace worked intermittently (which should scare the heck out of you - assuming you, your family, and belongings are flammable and sensitive to explosions). The first time I called about the key fob, I was hung up on. The second time I was told the hot tub was being serviced and would be unavailable for awhile. The third time I received no answer. The fourth time a kind young lady told me that she would do something. Sometime after that, I received a VM from somebody at Retreatia; I was out of patience at that point and was coming up to the end of my stay, and in no mood for hollow promises. All vitriol aside, I'm pretty easy-going, and I simply want to get what I pay for. I didn't. Not even close. I hope this review helps somebody else avoid a headache or two.
Resposta de VrboOwner em 1 de abr. de 2020
Hello, We are sorry to hear that the guest was unhappy with their stay, but do not agree with the review at all. The reason he was unhappy is because his fob ( a plastic key with radio frequency) did not work properly for the amenities. The key needs to be re-keyed - taken to a machine art the front desk, where it gets re-keyed. I have personally left 3 voicemails for the guest asking him to call me back so we can get the key, take it to the front desk for him ,get it re-keyed and return it to him , but NEVEr got a call back. It takes about 15 minutes for this to happen and we do need the actual fob to be present. It is impossible to help a guest who is not cooperating. Also please disregard the sales pitch story - the reservation was made online and we actually never had the chance to speak with the guest. Once again, we are sorry for the inconvenience, but strongly feel the review is unjustified.

Sobre o anfitrião

Anfitrião: Retreatia

Imagem do perfil do anfitrião

Idiomas:

Inglês

Anfitrião Premium

Essas pessoas oferecem, de maneira consistente, ótimas experiências aos viajantes.
Como podemos melhorar nosso site?Compartilhar opinião