CasaYaiza, completely renovated luxury villa

Dear Chris, Thank you so much for taking the time to share your experience at Casa Yaiza. We are delighted to read such detailed and positive feedback as yours. It motivates us to continue in this way, doing everything possible to make each stay as comfortable as possible for each of our guests. Thank you for choosing us, and we hope to see you again in the future. You will always be welcome. Warm regards from this magical place in Lanzarote, Casa Yaiza. Beatriz, Manager

Dear Mr. We sincerely appreciate you taking the time to share your detailed feedback about your stay at our villa. We deeply regret that your experience did not meet your expectations and that you left with a negative impression of our facilities and service. We have taken note of each of the points you mentioned: • We regret that the sofa was not to your liking. It is a brand new sofa, purchased only four months ago. Regarding the condition of the exterior paint, we were simply waiting for your departure, as due to a lack of availability, we had not been able to carry out the annual general maintenance to address minor wear and tear caused by weather conditions (rain, strong winds, and humidity). We are already working on this to continue meeting the high standards of quality that our guests deserve. • Services (Pool and Safe): We apologize for the behavior of the pool attendant; this does not reflect our values ​​of hospitality, and we will take the necessary internal measures. Regarding the safe, on the day of your arrival you were informed that another one would be purchased, as the previous guest had damaged the one. We fulfilled your request as quickly as possible, and it has been properly mounted on the wall. Regarding the air conditioning, we are clear in our advertising: it is an extra charge that must be paid separately. We regret your dissatisfaction from the moment you made the reservation; this is our accommodation policy, and the information is clearly stated in the listing. We are pleased to know that our cleaning staff met your expectations. We hope that you will give us the opportunity to welcome you back in the future so we can demonstrate the improvements we have made and offer you the luxury experience that our other guests have enjoyed. Sincerely, Beatriz, Manager of Casa Yaiza.

Estimada Sra Sandra. Muchas gracias por dedicar parte de su tiempo para valorar su estancia en casa Yaiza Valoramos profundamente su comentario tan positivo y detallado de nuestras instalaciones, nos motiva a seguir trabajando con dedicación. Nos llena de satisfacción saber que con cada detalle hemos conseguido cumplir sus expectativas y sus vacaciones han sido fantásticas!! Para nosotros fue un placer tenerles en casa Yaiza y nos encantaría volver a recibirles a futuro si un día volvieran a lanzarote. Un saludo cordial Beatriz y Antonio Equipo casa Yaiza

Dear Mr. David. First of all, thank you so much for taking the time to share your experience at Casa Yaiza. I'm pleased to know that we met your expectations and that your vacation was fantastic. This motivates us to continue and improve every day, making your vacation a wonderful experience. It was and always will be a pleasure to welcome you back. I will always be at your disposal whenever you want to return to Lanzarote. Thank you again for everything. Best regards, Beatriz

Dear Mr. Gary, I thank you for taking the time to share your experience at Casa Yiaza, this helps us continue working to improve. We are proud to read your comment and it motivates us to continue in this line, doing everything possible to make each stay as comfortable and unforgettable as possible. We appreciate your pleasant and detailed description of our property and above all that you highlight the speed of management and resolution in the event of any unforeseen event. We hope to see you again on another occasion, you will always be welcome in our Yaiza house. Greetings to you and your wonderful family. Beatriz and Antonio Yaiza home team

Vielen Dank Herr und señora Thomas & Petra für vertrauensvolle und ein paar Tage in der Villa Yaiza verbringen, und ich kann nur sagen, von Ihnen, die wunderbare Menschen sind, und ich habe nur gute Worte für Sie ein Vergnügen, Sie zu treffen und ich hoffe, zurückzukehren, uns zu vertrauen für ihre nächster Urlaub ein starker Gruß Antonio Manager der Villa Yaiza Playa Blanca

Muchas gracias por su visita a sido un placer. Su comentario nos dan fuerza para seguir trabando cada día más.

je vous remercie beaucoup pour vos commentaires parce que chaque jour nous faire grandir. cordialement

Muchas gracias por sus comentarios, esto nos hace crecer cada día ya que hace muy poco pusimos la casa vacacional, intentaremos a principios del año próximo poner una piscina privada en la casa. Un cordial saludo.