'Minster Bells' - 5 Bed City Centre Townhouse

Thank you Clare for such a lovely review. It has been a tricky year for the industry and so it’s lovely to welcome groups back again to stay at Minster Bells and it’s even nicer to hear that you all had a good stay. Hope to see you again one day!

Thank you for staying at Minster Bells and I'm pleased you liked the central location. As we have groups of up to 9 guests visiting (from all over the world), then things can go wrong very quickly if guests are not aware of potential problems or if they arrive with their own agendas (and deliberately disregard the information provided). As the house is so central within a busy City Centre, there is always a risk that security at the house is contravened by guests, parking issues occur (which could also result in fines), neighbours are disturbed and vermin is attracted to the house if rubbish is carelessly disposed of. We try to provide as much transparent information as possible to ensure that guests are aware of any potential issues and also to ensure that both guests and residents can peacefully enjoy the central location.

Hi Shelly. Thank you for taking the time to review your stay. I am sorry to hear that the house felt chillier on the top floor. We have just have some works done on the boiler and it was an easy fix to correct the issue. I went straight over this morning to check the above issue and also to check on the ‘dishes’ as I know the various cupboards are crammed full. I am not sure what you mean exactly by dishes but there are about 20 of each of plates, bowls, side plates and a number of platters, pirex dishes, large bowls etc (as well as 11 pans). Perhaps the previous guests to you had spread them out somewhat all over the kitchen. Best wishes Janet

Hi John, thank you for your review and feed back. The water pressure in the area isn’t top notch and is something we have asked Yorkshire Water to look in to. Unfortunately there is also the issue with ‘the laws of gravity’ as Minster Bells is a 4 storey building . We have installed a water pump at the property which is by the boiler in the kitchen. I wonder if this has accidentally been switched off? A power shower would indeed be a luxury but not always practical to fit within such an old Victorian building as there will be lots of logistics involved. I am pleased you made good use of the secure parking and hopefully you enjoyed everything that York has to offer on your doorstep. 😊

Thank you for your review Matthew and I’m pleased you enjoyed the proximity of the house to all of the local attractions. We leave a feedback questionnaire for every single group that stays and I do not recollect the bathroom light being reported. However, we were able to action the issue as soon as we received your review and found that half of the light bulb had somehow blown. I apologise if this caused issues for you during your stay as it was indeed dim and is now all replaced.