Outpost: Hollyhock 2013

Hi Johnny, Thank you for taking the time to leave a review. We truly wish we could have known how to make this a 5-star experience for you, as your satisfaction is our top priority. We value all feedback, so please don’t hesitate to reach out if there’s anything specific you’d like to share with us. All the best, The Outpost Team

We love to hear that you had a five star stay at Hollyhock 2013, Daniel! You were a pleasure to host, and we hope to welcome you back to Jackson Hole someday. Cheers, The Outpost Crew

We are so glad to hear you enjoyed your stay with us, Trenton! You were a wonderful guest, and we look forward to hosting you again! Cheers, The Outpost Crew

Hi Tina, We are glad to hear that you had a 5 star stay at Hollyhock 2013, but terribly sorry to hear that the upstairs neighbor disturbed you! Had we known, we would have gladly contacted that unit to remind them of neighborhood quiet hours. We would love to host you for a peaceful stay if you ever return to Jackson Hole! Cheers, The Outpost Crew

We are thrilled to hear that Hollyhock 2013 felt like home for you, Chelsea! You were wonderful to host, and we look forward to welcoming you back someday. Cheers, The Outpost Crew

Hi Elena, Thank you for taking the time to review your stay at Hollyhock 2013. We are so glad to hear that you enjoyed the home and found it well-appointed. We are very sorry to hear that your stay was disrupted by the upstairs neighbors. While we do not manage the unit above, we wish had been made aware of the noise disturbance as we are always happy to find the proper contact to remind of the quiet hours enforced by the HOA. While these units are not pet friendly for renters, homeowners are an exception to this rule and we sincerely apologize for the negative impact on your vacation. We hope that if you ever return to the area, you will consider staying with us again. We would love the opportunity to welcome you back for a 5-star stay. The Outpost Crew

Hi Troy, Thank you for taking the time to review your recent stay at Hollyhock 2013. While we are glad to hear you found the unit as described, we want to reiterate our sincere apologies for the issues you experienced. As our team communicated during your stay, we were aware that the unit above had previously been undergoing renovations however, neither our teams nor our prior guests had reported any activity for nearly two months, so we were under the impression that the work had been completed. Since we do not manage the neighboring home, we were not notified that the work was scheduled to resume, otherwise, we certainly would have notified you. We are so sorry again for the disruption to your vacation. We can confirm that the leak resulting from this project has been resolved and we have completed the necessary steps for mitigation to avoid any issues in the future. In response to the construction being carried into the evening hours, we have been in contact with the homeowner to ensure that the contractors are adhering to HOA regulations. Their bylaws dictate that any work outside of 8 AM - 6 PM, Monday - Friday, cannot exceed a decibel level of a regular speaking conversation, 60dB. All of this being said, we are hopeful that the project will be completed by the end of this winter at the latest. Lastly, we apologize for the added trouble following the provided refund. We understand that you had two different cards on file and the incorrect one was refunded. Thank you for reaching out directly so that we could resolve this for you. Overall, we want to thank your group for your kindness and understanding regarding the disturbances you encountered. We hope that despite these issues, you were able to enjoy your time in Jackson overall. Please do let us know if you ever return to the area. We would love a second chance to welcome you back for a seamless experience! Sincerely, The Outpost Crew