Private Tropical Guesthouse in Hilo with AC & Lush Gardens

Aloha Greg, Once again, I apologize for the inconvenience you experienced during your stay. I truly did everything I could to address the concerns while you were at the property, including offering to have our pest control company come inspect and treat the area, which was declined. Our property is treated monthly by a local pest control company, Will Kill Pest Control, to help ensure the home remains pest-free. In addition, the property is fully cleaned and sanitized after every checkout and receives a deep “white glove” cleaning approximately every three months. In the 8 years we have been hosting, we have never previously had guests report an issue of this nature. After your checkout, we had the property inspected by our pest control company, and they confirmed there was no evidence of a roach infestation or nesting on the property. I also showed them the photos provided, and they advised that the roaches shown are not commonly found in Hawaii and may have been brought in through luggage or personal belongings. Since your stay, we have hosted three additional guests, and none have reported any pest-related concerns. Regarding the playground, we understand the confusion. However, the playground is not listed as an advertised amenity on our rental listing. It is a private, non-commercial playground intended for our children’s personal use. Due to liability and insurance concerns, we are unable to allow guest access to that area. We truly appreciate your feedback and ar