4 Bd, 4.5 Ba Mountain Village Telluride Home Near Sundance Ski Run, Hot Tub

Abraham thank you fife being our guests and making time to leave a review for your stay. I hope we can host you again in the future. Levi and Team. Vivid Vacation Rentals

Richard! Thank you for being our guests and for taking such nice care of the property. Come back and ski! Best wishes, Levi, Allysa, Maile, Isla, Cristino, Angel, Sakura and Andrea - Vivid Vacation Rentals Telluride :)

Katie thank you so much for making time to review your stay and thank you for taking great care of the property. Wish you the best hope to see you here in the summer! Levi and Lisa Silva, Vivid Vacation Rentals

Ashlee, we are so disappointed to see such a review of this property and your experience. But I think there are some very clear misrepresentations and I'll take the time to clarify. You were not overcharged $5,000.00 - As we explained our credit card processor made a double charge, this was out of our control and that charge was refunded immediately, and I personally apologized profusely for the issue. We also serviced the hot tub prior to your arrival and if it were in such condition as you state, why wouldn't you ask for it to be looked at or serviced? Our maintenance person had to drain, disinfect and refilll the tub after your departure. The house has a double garage for two cars and when you notified us of bringing two additional cars (4 in total), we instructed you to park the extra two cars at the gondola parking station, the HOA does not want cars parked outside of the properties or blocking access for neighboring properties. On your day of arrival, you texted me at 4a.m. asking for an early arrival and I responded at 4 a.m. to your text letting you know the house needed to be cleaned and tested before we could let you in, but you called and texted others in my office and this was totally uncalled for. First texting at 4 a.m. and then messaging others with your same request. Then, you arrived early and still asked it you could go in the house. Ashlee, our experience with you as a guest was not good.

Hi Dan, Thanks for making time to review your stay at our home. We contacted you on your day of departure and alerted you to the condition in which you left the hot tub. You misrepresent that the debris in the hot tub is or was from the hot tub cushions. As I explained to you, the filters were clogged with hair and the filters had to be replaced. As a precaution, we drained, disinfected and refilled the hot tub due to the water quality you left the hot tub in. Dan, I shared videos and photos with you. We have photos and records of service to support this. But the short fact is, you and your guests absolutely misused, overused and abused the hot tub and we responded quickly and efficiently and did everything in our ability to limit the additional costs for repair. The property was stocked and prepped as it was supposed to be prior to your arrival, we simply made the comment that we had additional linens for the property that needed to be delivered and that you okayed to be delivered; but your party used ALL of the backup bath linens that are stored in a closet that guests have access to, but we've had not issues like this with a previous guest - You used two full sets of bath linens for the home - this is/was excessive - but we didn't charge you for that overuse, nor did we charge you for the additional cleaning required to the interior of the property. Nor did we charge you for the adirondack chair that was broken during your stay. In fact, we were able to resolve the issues with the hot tub internally, which saved you hundreds of dollars in additional repair costs. I'm not sure where the thought process comes from that you rent a private home and rack up additional cleaning and repair costs and then think since you're on vacation, that you're also on vacation from being responsible or accountable, but evidently, this is how you conduct yourself. You were charged an reasonable and defendable damage amount and thanks to my team, we were able to credit you monies. I would think a "shady" company would've just made up reasons to hold onto those funds, but we did not. We're not in the business of making false allegations about our guests. We LOVE our guests and we're passionate about hosting guests. And we are also in the position to protect our homeowner's incredible valuable asset and for that, I'm happy to write this response. Wish you the very best.