Espaçosa casa familiar Utopia com vista para a região montanhosa

Hi Bernhard, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: - Thank you for taking the time to provide feedback on your recent stay. We appreciate your honesty and will certainly take your comments into consideration. It's important to us that our guests have a comfortable experience, so we will look into updating the cooking utensils and ensuring the BBQ grill is in better condition. We apologize for any inconvenience this may have caused during your stay and wish you had reached out to our guest contact. We would have promptly responded and been more than happy to address your concerns for a more enjoyable stay.We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Hi Douglas, the homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following: -As offering our home to guests for short-term rental, we work very hard to ensure our home is maintained and ready for our guests -We use professional photographers for our listing photos to ensure our images accurately reflect the property, and guests can decide before booking if the property will suit their needs. We can assure you that it is just as advertised online. We like to emphasize that guests should please call, text, or email the Guest Contact, this is on the pre-stay information to ensure guests know the best way to communicate to address any concerns or questions that may arise unexpectedly -We do our best to set industry-competitive prices based on the property and surrounding area and use a dynamic pricing algorithm, which can fluctuate depending on the time of year or holiday season. We apologize if you didn't feel it was a good value We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests. We will continue to provide our guests with the 5-star experiences we are known for.

Hi Ann, thank you for your review. We wanted to pass along the following feedback from the homeowner: "Unfortunately we have been met by an unusual set of circumstances. Our cleaning manager was severely under the weather with a migraine for over 48 hours. Despite her efforts to find a replacement, she was unable. She did go to the house to check to make sure if you needed anything during your stay. As a result, she took full responsibility and offered to make things right, and did our best to address your concerns right away. We are sorry for the inconvenience and hope you choose to stay with us again."