Myrtle Cottage

Thank you for taking the time to provide your feedback. We sincerely apologise for the issues you experienced during your stay. We understand how frustrating it would have been to arrive at the property without hot water, particularly when this was not identified prior to your arrival. Once we were made aware of the issue, we contacted the plumbers to attend to the property. We are sorry that they arrived an hour later than expected and appreciate your patience while this was being resolved. We also apologise for the incorrect information provided on the QR code. We will have the property owners update this information accordingly to ensure it is accurate for future guests. Thank you again for bringing these matters to our attention. Your feedback helps us identify where we can improve the experience for our future guests.