9-bedroom pool home with spa and game loft, ChampionsGate, sleeps 22

Hi Titiona Thanks for taking the time to write a review about your stay at "A Champions Palace". We're delighted that you had such a great time. Thanks also for the feedback regarding the lack of cookware - we will check into it and get the shortage fixed for future guests. Please remember to book with VillaDirect for this home to get a returning guest discount next time.

Hi Carol We're delighted that your grandchildren enjoyed the pool and games so much during your stay. Thanks for the feedback on the pots, pans and bowls - we'll be sure to address that soon. We hope that you'll come back again soon and we look forward to welcoming you on your return.

Hi Wendy Thank you for taking the time to write us this feedback. We are unsure as to why you had a problem getting in. An Arrival pack with directions and instructions was sent to your email address on the 23rd June - 3 days before your arrival. On the day of arrival you called and we sent another pack out to your email address at 16:11PM. We will review our procedure to see if there's anything else we can do to make it easier for guests. We were very surprised and disappointed that you found the place so bad for your stay. Clearly something went wrong with the clean. We know that there are "dings" and scratches on the wall - and these are to be expected on a heavily rented unit (we typically address those things twice each year, and the next is due at the end of August).

Hi Karina We are sorry that you felt that the house was so bad. We do try to make sure that the homes are at their best on arrival for guests, but occasionally, things do go wrong. When you called us on the morning of your 2nd day (of a 3 day stay) to complain about the issues that you had found, we sent someone around. Our reservation notes show that we resolved each of the issues that you complained of that day - apart from the stove, for which we sent an appliance repair vendor out later the same day - who fixed the issue. All of the TV's were found to be working by our tech. By way of a gesture of goodwill, we also refunded you for the clean. We are sorry that you were not satisfied with our response to your complaint.

Hi Orquidia Thanks for taking the time to leave us a review. We appreciate it!

Hi Jalaya Thanks for taking the time to write a review following your stay in early December 2021. We appreciate it. We "take on board" your comments and agree that the home is in need of an update. The owner has agreed to perform a number of major updates to the home. We will be sure to check out the pool lights for the next guests that stay. Thanks again for the feedback!

Hi Shea Thanks for taking the time to write your feedback following your stay in July. We are sorry that we weren't able to fix the sliding door during your stay, but it needed a new part. We are pleased that we were able to respond and resolve the TV issue. We hope that you'll come back to visit again soon! Please remember that you can receive a returning guest discount and save money the next time you book and stay in any vacation home from VillaDirect.