Hike, Fish & Ski: Beech Mtn Condo w/ Balcony

Thank you for staying! This guest was very respectful of the property. We would love to have you back!

This guest was super respectful of the property exclamation Did everything on the checkout list 100%. We appreciate guests like this so much!

Hi Stephanie, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We sincerely apologize that the condo was not cleaned and prepared for your arrival. We make cleanliness and sanitization top priorities, and our cleaning crew takes pride in providing a clean and comfortable stay for all our guests. - The cleaning company was unaware that their cleaner was not able to get to the condo. This error was an anomaly and not a regular occurrence for the cleaners, but we're all very sorry it happened. - As soon as the cleaners were informed, they immediately addressed the situation. - We also made every effort to make things right by covering additional costs, providing a partial refund, sending food and gift cards to cover your meals throughout your stay, and sending a gift card when you returned home. - The cleaning company has made changes to their crew so this will not happen in the future. The owners do all they can to make the best possible stay, and we look forward to this property hosting many satisfied guests!

Hi Zach, the owner would like to share the following: "Thank you for staying with us and for the nice compliments! - We do address the issue with the stairs in the description to make folks aware before booking, but the tradeoff is the wonderful views! Unfortunately, there isn't much we can do about the stairs to the condo except to advertise it. - We feel horrible you experienced issues with noise. We ask our guests to be respectful and keep the noise down starting at 11:00 pm. Had we known, we certainly would have reached out to ask our neighbors (or their renters, perhaps) to do the same. It is unacceptable, and we sincerely apologize. - The wifi was recently upgraded, and we had hoped that would address the intermittent service, although we've been told that is part of mountain life. Regardless, we will address this the next time we are there to help improve the situation. Thank you again for staying with us at The Beech Haus. We always try to make people feel comfortable and enjoy our little slice of paradise!"