Retiro Costeiro com Pátio Privado

We are so pleased that the apartment met your needs for a quick stay. Our other apartment and the full FarmHouse are much larger....Hope you try one of them the next time! Brenda

Thanks Michelle, we are so pleased that you enjoyed the apartment and your stay in Maine. We hope to see you again soon.

Glad you enjoyed your stay! Hope to see you again in the future!

Thanks for the suggestion on having a "how to" book for guest reference. We will ensure that happens before next year's opening.

Since you were the first guest for the season I want to thank you for taking time to comment and I've passed on your review to housekeeping. In he 10 years of ownership we have never had an issue with roaches and find that unacceptable. We have a Home Defence contract that sprays the 1st of each month. They have been contacted and your comments shared. In addition, we sent out our welcome letter with places to dine, points of interest and access code to check into for the unit. It was forwarded to the email on file with VRBO. my apologies if not received, again thank you for taking the time and effort to share your feedback. Respectfully, Mike & Brenda

Karen, Thanks for your response and please accept our apologies for what appears to be an unpleasant visit. We live in SC, and like so many Maine summer rentals we normally open for business on Memorial Day weekend. So, typically two weeks prior to the opening day we bring on our housekeeping/yard staff to prepare for the summer season. At first, based on your date request we thought it best to decline based housekeeping availability. However, your request indicated you were looking to move to the wonderful state of Maine. So, Brenda and I decided we would leave SC early and prepare for your arrival. After driving the 1300 miles to Searsport it was obvious after winter and "Mud Season" we had 48 hours before our first guest in 2024. so, looking at your upstairs entry area I sat about in painting the picnic table, painting the stairway leading up to your apartment, pulling out and setting up the deck furniture, cleaning up the grill, buying a fresh tank of propane, scheduled HVAC service for turn on of heating and then turned our attention inside where we cleaned cabinets, bathroom, and overall apartment, set up WI-FI and readied the apartment for your arrival. Since we live in SC we seldom get to meet our guest, especially those relocating to Maine, you're a delightful couple. It was nice to witness the excitement of your experience in looking for the perfect real estate property and finding it. Since we were staying in the unit next to you it is our sincere wish that you could have expressed any dissatisfaction where we could immediately correct it. You did send text requesting more toilet paper and towels and I dashed to the store and left them at your door. As you prepared to leave you requested additional trash bags and I left them for you. So, all in all, I thought your stay would be enjoyable. Upon receipt of your review, I dashed upstairs, and the apartment looked great, the (queen) size bed was even remade. Thanks for being such neat guest. Please let me list and address each of your concerns: 1. The bed is a queen size bed and the mattress was replaced in 2022 but I'll revisit for a firmer mattress. 2. Bugs and debris; Prior to your arrival I sat off bug bombs, I do every year when we open from winter and then proceeded general cleanup. We walked through the morning prior to your arrival for last minute check, looked good to us. Could you please help us improve by identifying what you intended as debris? 3. Yes we do have two small dogs a Westie and Scottie and supervise them when we let them outside. We cleanup after them but if we missed something we apologize that is unacceptable. (Please note: we have about 24 wild turkeys that work their way through our property in the spring, prior to heavy traffic of guest. We also attempt to cleanup and discourage them.) As we stated earlier, each and every guest is important to us. We want it to be a memory not a unpleasant experience. Whereas it was our best intention to meet our standard we learned our lesson here. We let you down by not sticking to our Memorial Rental Rule, the weather is better and the necessary workforce is available for our guest to want to return. We wish you both an enjoyable new chapter in your life as you move to Maine, "The way life should be" Mike & Brenda