Avaliação verificada
4/10 - Insatisfatório
nathalie a.
8 de fev. de 2023
Pontos positivos: Check-in, comunicação e localização
Pontos negativos: Limpeza e precisão do anúncio
sorry to say, but disappointing
Positive: very polite communication, organized welcome, happy to be welcomed with two dogs, thank you. House was heated up before arrivel (winter). Beautiful view into the garden and to the pyrenees, nice wintergarden. Kitchen well equipped.
Negative: only superfilcially cleaned. seemed as if the last guests left with superficial cleaning, no proper cleaning afterwards. toilet and bathroom: full of stains, looked as if someone just left, disgusting. Things can be old, but toilet, bath and kitchen should be in perfectly clean condition, so far our opinion.
The fireplace did not work, but was listed in the equipment of the house, a bit disappointing, as it was January. But as the house had central heating this was just a comfort problem, not a serious one.
3 days before our arrivel we were informed that there was no toilet paper….
Just on our way we were asked if we need towels or bedlinen, if so - they would cost 20 €. bedlinen has been listed as included in the equipment. Even if not - a message after booking would have been ok, but a message when you are already on the way….?
Pillows on the chairs were full of stains, need washing or replacement. Microwave-oven and some of the kitchens equipment was disgustingly dirty.
At least one mouse in the house - crunching noises during night in one of the locked rooms, noises in the cupboard and mouse excrements every morning on the kitchen board….
Resume: nice place, polite communication, but dirty
Hospedou-se por 14 diárias em jan. de 2023