Lake Travis Retreat | Pool Spa Dock & Great Views

Hi Gary, Thank you for staying at Lakeway Paradise and for the review. We look forward to having you and your family again. Sincerely, Jennie

We take feedback seriously, but it’s important to clarify the facts for anyone reading this. This reservation did not end due to the condition of the home, but rather due to a last-minute change of plans. After arriving, accessing the property, and spending time there, you chose to leave and then requested a full refund outside of the agreed cancellation policy. When that request was not approved, these claims were made. The property was professionally cleaned and inspected immediately prior to your arrival, and all major systems—including the pool and amenities—were fully operational. We have documentation, time-stamped records, and prior guest reviews that consistently reflect the high standard of this home. At no point during your brief time at the property did you allow our team the opportunity to address any concerns in real time, which we are always more than willing to do. We stand by the accuracy of our listing and the quality of the experience we provide. Our track record across many guests speaks for itself. We wish you the best moving forward.

We are very happy that you had a great time and enjoyed being at Hollywood Hills. It is our goal to have all of our clients happy and wanting to return. We look forward to hosting you again!!

Jared was overall an okay guest. He failed to mention any of these issues during the stay so we are led to believe he was trying to extort us for a refund is all we can come up with. Unfortunately you can’t please everyone but we certainly try! Thanks for staying!

Dear Michael, We are so happy that you chose Lakeway Paradise to stay for your vacation. We have addressed all the issues you listed and want to thank you for informing us. We had a new refrigerator in the house as soon as we were able to get it in. When things are broken or not working or if we are not informed it is hard for us to know. Our house manager is on call during the stay of our guests and we appreciate the communication so that we have an opportunity to to fix any issues. We have a check list but it is difficult to know if some items are not working or missing unless anyone lets us know. We have replaced the stove, refrigerator and a few other items including the ones you listed. We apologize for any inconveniences it may have caused you and we would love to have you back to enjoy the house.

Good afternoon, Thank you for your feedback regarding your stay with us. We hold our cleanliness and hospitality to the highest standards. However, this review saddens us. Therefore, it is our utmost priority to attend to the concerns you mentioned in the review. Normal breakage due to wear and tear does happen, especially during our busiest season. Unfortunately, breakages often go unreported. We wish you had given us a chance to make it right during your stay. Unfortunately, we were not aware of your dissatisfaction until your review. Our on-site property coordinator could have addressed them immediately. Furthermore, we surveyed our property after receiving this review. We did not find any severe issues you mentioned in the review, such as black mold surrounding the air filter, mouse feces, and cockroaches. The arcade games were unplugged to save energy. The theater chairs were working and reclining as they should. The TVs and equipment were operating correctly, with all the proper connections and wires. Naturally, Texas Hill Country’s breezy weather is the culprit for the pool due to falling leaves. We could have had the opportunity to send in our clean crew during your stay if we had known that the pool was not to your satisfaction. The BBQ grills were always cleaned after every guest. One issue we addressed right away was replacing the dryer, which was not working properly. We use text to communicate because we want to be readily available to our guests, even during after-hours. This review is the perfect example of the importance of communication. If we had known your frustration, we could have had a chance to solve all of the issues you alluded to. We take your feedback seriously and would appreciate the opportunity to address them while you are staying with us!