Beautiful Crystal Mountain Chalet/Cabin With Spa

Was such a pleasure having you! Hope to have you again soon.

So glad you enjoyed!

Thank you for your review and I am disappointed to read that you felt your stay was stressful, particularly because we were in consistent communication throughout your visit. The furnace stopped working the day of your arrival, and I notified you immediately upon learning of the issue. I did not delay sharing that information. At no point during your stay did you communicate that the temperature in the home was unmanageable or that additional heating support was needed. Had you done so, I would have promptly delivered space heaters or offered you the option to cancel the remainder of your reservation with a refund. That opportunity to resolve the issue in real time was never declined because it was never requested. Regarding the hot tub, I remain unclear about the nature of the complaint. It was verified to be hot, clean, and fully operational during and after your stay. No malfunction was identified. If there was confusion about operation, I would have gladly assisted had I been notified at the time. I take guest comfort seriously and respond quickly when concerns are raised. In this case, I was not given the chance to correct the issues described in the review, which is unfortunate. I always encourage guests to communicate concerns immediately so they can be addressed promptly.

So glad you enjoyed your stay 🙏

So sorry again for your experience. As I mentioned we have updated our cleaning service in hopes this will never happen to another guest. Hope you had a wonderful stay in washington! Glad I was able to get a refund for you with VRBO

Thank you so much for the review! I have mentioned the dust to the cleaners and they have assured me they will take closer care moving forward, so that was very helpful. Have a wonderful rest of your summer!

Thank you so much for the kind review. We are so glad you enjoyed your stay!

My gosh I am so very sorry to hear this. I would be happy to reimburse you for the light bulbs. My cleaners typically take care of this and notify us of low supplys etc. There should have been extra pillows in the downstairs armoire with the spare blankets. Please next time notify me as soon as you arrive so I am able to help you with any issues. I hope the rest of your stay was lovely.

Thank you so much for your review and feedback! So glad to hear you had a good stay. I agree with you on the Christmas Tree haha my husband however wanted it to be Christmas at the cabin all year round this year and this feedback will help my case :) Have a wonderful rest of your summer and we hope to have you again. Warmest wishes, Kristy

So very sorry again Spenser and we truely did everything thing we could and we were able to pay the gas company extra to fill it the next day which unfortunately was the check out day. We have only owned the cabin since September and unfortunately during the purchase the gas auto refill paperwork was not done properly and we had no idea as this had never happened. We would gladly offer you a discount on a return visit and feel horrible about the situation.