The truth is we didn't love our experience. Right off the bat I felt like it was a bait and switch finding out that I was working not with VRBO directly but a second company as well, which just equates to me paying more than I needed to. Second, I got a message from your company right after booking the house saying the house was no longer available and that other properties they manage were available. I worried for a bit then realized you just set it up to auto-hound someone if they haven't booked yet. Third, badgering me with pre- arrival offers to make them more money, even though the house already had some of the items you were offering. I started to just feel like a targeted wallet not a person. Then when I arrived after 4 for check in, the tile floor in the basement of the house was dripping wet from your cleaning crew's last minute run around with a mop and as I had taken my shoes off to bring our luggage in out of consideration for the owners, I slipped and fell hard, slamming my shoulder and bottom. I'm still physically bruised from the fall. My niece was there to help me, but I could have been seriously injured. There's no excuse for leaving the floors so wet. The house was in fair condition with really soft mattresses, cabinets and trim in disrepair and appliances like graters, can openers and knives in less than functional condition. As we neared the end of our stay we were bombarded with messages about the 9 am checkout. We've rented dozens and dozens of plac