Cottage #1

Thank you for your feedback. We are pleased to hear that you enjoyed the cottage itself, the beach views, the soaking tub, and the interior design. We work hard to create a beautiful and memorable experience for our guests. We were surprised by your comments regarding communication, as our records show more than 20 message interactions with you before and during your stay. We also called VRBO on your behalf when you did not understand how to rebook the reservation correctly. We understand that you were not happy that originally, we could not accept your reservation because VRBO had to fix a glitch that prevented them from adding the proper taxes. Once they did, the price was increased. We did explain that we could not adjust the taxes and are required to collect them. We also sent the Welcome Information multiple times, including through two automated emails and a direct text message. We strive to ensure all guests receive the information they need before arrival and are always available to answer additional questions. As for the snorkeling equipment, we provide complimentary beach amenities as a courtesy to guests, but we do not advertise full snorkel gear sets. The cameras are chargeable and we would have been happy to explain that had we known you were having issues with them. We are sorry that your experience did not meet your expectations. However, we feel this review does not accurately reflect the extensive assistance and communication provided throughout

Thank you for your review. I am the property manager, and sincerely apologize for the error during your stay where I mistakenly responded to another guest instead of you​. As soon as the other guest informed me of my mistake, I reached out to you to apologize directly​ through the VRBO platform. In doing so, I saw your additional message requesting a late checkout and approved that request. ​Since I did not hear back, I assumed you were able to enjoy the additional time ​a​t Hale Makai. We also reached out regarding your unpaid cleaning fee, but again did not hear back from you, so we covered the fee and paid the cleaning company on your behalf. Please know that we want all our guests to feel valued and attended to, and I deeply regret any impression otherwise. This was an honest human error on my part.​ We hope you had a lovely time at Hale Makai and fully enjoyed the island of Kauai.

Mahalo Ted for your lovely review, we appreciate you taking the time to leave it. We are very happy to hear you enjoyed your time at the Cottages! We hope you'll come see us again soon. For our future guests: To clarify, there are 5 cottages on the property and are landscaped to offer privacy. To get to the beach there is a path at the edge of the property line, but it does not belong to any one cottage. The yards are communal areas open to all guests. The path is in front of Cottages #3 and #2 and there are several feet of lawn space between the cottages and the path to the beach.

Mahalo Jason for leaving such a nice review. We are so happy you enjoyed your time at Hale Makai Cottages. Hopefully we will see you again very soon!