I rented this property to accommodate a visit from my mom to celebrate my birthday. It was my first time staying in such a place and I typically would not spend such an amount (when all is said and done with cleaning and “administrative” fees) but I saved up and wanted it to be a good birthday celebration for myself and my family. Upon arrival, we were unable to get in and had to wait for approximately an hour for a maintenance crew to change the lock. Also, when the lockbox was finally open, there was no key. Once we got in, while bright with a beautiful river to look upon, we noticed dust, cobwebs, dog poop in yard (which was not properly groomed), moss and dirt in windowsills, stained towels, almost empty soap containers, and only one extra roll of toilet paper despite multiple guests. Again, while the scenery was beautiful, I was super disappointed to have spent so much money to have not been provided with proper comforts. Finally, due to COVID, my trip from March was cancelled and when I tried to use the credit I was promised from that trip to apply to this one, I was told over the phone by your representative that I would instead receive a full refund. This was never given to me and I had to spend more money on top of that to rent this place. I received an email from your company several weeks later (last week) that you would not refund my $637. All of this leaves a very unfortunate impression in my mind about your company, how you do business, and I question what you really do with my hard earned money. Disappointed to say the very least. If you would like to contact me about my concerns, I also have pictures of the dust and overall condition of my visit.