Private Townhome near Piedmont Park | Walkable Midtown Location

The exterior steps are concrete and shared with the neighbors so please feel free to use the railing. It’s for this property as well. I don’t know about them being in disrepair. There’s one shared section and one private section at the very top that are a little different but both have railings and intact concrete. These guests had significant mobility issues that I didn’t know about, and I guess they didn’t see that I have it marked as not handicap accessible.

I couldn’t get clarification from you on what was actually going on besides a very vague intial message, after we had exchanged other messages in 7-8 other issues you reached out to me about that day. All I knew were the details that you shared “the rug is wet”. This was enough for me to be concerned so I contacted vrbo to refund the rest of the stay and help move you to another property so I could access the property, see what was happening and fix the issue, but you said you didn’t want to move somewhere else. I understand that staying and getting a refund sounded great. Maybe guests can get free stays if something terrible occurs but sending a message “the rug is wet” and no follow up information or photos are shared, this isn’t going to be a legitimate or convincing scenario for a free stay. You contacted me about what you described as a “power outage” in one room and I responded and said it was probably a flipped breaker and I provided instructions in a few minutes on what to do. I never heard anything back from you. When I went in the property and flipped the breaker several electronic devices were plugged in and on in the room you say you weren’t using, and it tripped the breaker because I had a high- powered dehumidifier and fan running in there, and other items intentionally powered off.

I was on the phone when the guest kept calling me repeatedly and I was driving. I was sending his calls to voicemail so that I could finish my call that I was on. I called back as soon as I got off of the phone. We had a very cordial phone call and there wasn’t any mention of there being a problem or belief that I hung up. I certainly wasn’t waiting for a text message in order to have a conversation. The problem was that a neighbor complained to me about a large quantity of beer cans all over the back yard, on the furniture and the ground. I contacted Michael that night and informed him of the complaint. He didn’t respond to me and I was cleaning my Airbnb next door and could see that the mess was not cleaned up, the furniture had been moved around, and the guest had brought additional furniture in the back yard. I mentioned this during our phone call because he was claiming that the neighbor wasn’t telling the truth. There’s privacy here but neighbors can see in the back yard and it’s not acceptable to throw trash in the yard, and I of course have to contact the guest if the neighbors are complaining. And if the guests aren’t responding, I have a responsibility to go to the property and took a look.