Epic Universe New Listing! Lakeview Condo, Vista Cay - 1017

Thank you for the wonderful review! We’re so glad you enjoyed the smooth check-in, comfortable beds, plush towels, and beautiful patio views. We appreciate you bringing the shower concerns to our attention and will share them with our maintenance team. We’re delighted you’d stay with us again and look forward to welcoming you back to Vista Cay!

Thank you! We’d love to host you again.

Thank you for your feedback! We’re glad everything met your expectations and that you had a positive experience. We’d be happy to host you again.

Thank you! We’re glad you enjoyed the great location and spacious layout. We’d be happy to host you again.

Thank you for your review. We’re glad the condo and resort exceeded your expectations and that your family had such a wonderful time. It’s great to hear that the staff and amenities made a positive impact. We apologize for the brief internet issue and are glad it was resolved quickly. We look forward to hosting you again.

-Thank you, We're delighted you enjoyed your stay. We take pride in providing top-notch amenities and teamed with our referbish team to address the furniture. We look forward to welcoming you back in the future.

Thank you for your review! We’re glad you found the location convenient for the convention center. We’d love to host you again for your next visit!

Hello Allison , thank you truly for your detailed response about your stay. We apologize for the inconvenience during your time in our home. While we strive for perfection, if any of our guest happen to require assistance during their stay, we do have a service and check-in desk, located at the Club House, who are only a call away. The phone number is provided on your check-in home details document. We have addressed the issue, and made sure our maintenance team has fixed the internet

Thank you Matt for your review. Your feedback helps us continually improve and enhance our guest experience. Thank you for sharing your thoughts! All of the items you mentioned are provided. We went ahead and replaced the items you mentioned for future guests, as it seems they must have walked away with a previous guest. We treat our guests like family, offering a 24-hour service phone number on the day of check-in. If you need anything during your stay, please don't hesitate to call us. We're here to ensure your needs are met promptly and with care.

Hi Fatima, Thank you again for staying with us at Vista Cay. We apologize sincerely for the issues, and it’s because of honest and immediate feedback like this that we can uphold our standard of excellence. We have a 24-hour front desk that can quickly address issues like finding ants. We have the property sprayed monthly, and we’ve paid particular attention to this unit. We hope you enjoyed all the amenities on the property during your stay, and we invite you back first to deliver an outstanding return.

Hi Jillian, Thank you again for choosing to stay with us at Vista Cay. I’m glad to hear that your time with us was well spent despite your arrival. Unfortunately, during these very hot summers, power does tend to go out, and we were very fortunate to have the power company on site with us to make sure that we were up and running asap. We welcome you back to deliver an outstanding experience as your host

Hi Rachel, It's because of honest feedback like yours are we able to uphold our standard of excellence. Our Maintenance team is addressing the seals and a walkthrough to inspect the washer and dryer. We welcome you back to Vista Cay :)

Hello Heather, thank you truly for your detailed response about your stay. We apologize for the inconvenience during your time in our home. While we strive for perfection, if any of our guest happen to require assistance during their stay we are only a call away. We are so happy to hear how smoothly your stay went.

Hello and Thank you for your 5 star review and honest feed back :). We have sent your concerns to our refurb and maintenance department and will be sure to fix these issues at once for all future guests. Also, we have a 24 hour service desk located at the club house for our guests needs. The phone number is given to all guests in the check in instructions that are emailed to them and again in the welcome pack that is given upon check in at the club house. If there is anything a guest may need tended too, or needs more kitchen items that may have gone missing or broken by another guest, we are happy to accommodate immediately :)

Thank you for your wonderful feedback. We’re glad you enjoyed the great location and spacious property. We truly appreciate your recommendation and would be happy to welcome you back again!