5 Bedrooms / 5.5 Bathrooms / Solara (1620 HG)

Hello! Thank you for taking the time to share your feedback with us. We truly appreciate it and are very sorry to hear about your experience. We sincerely apologize for the cleanliness issues you encountered upon arrival. This is absolutely not the standard we strive to provide, and we understand how frustrating and disappointing it must have been, especially after a long day of travel. You should have arrived to a fully clean and ready home. We also apologize for the delay in our response and for not being able to resolve the situation as quickly as you needed. While we did offer to send our team the following day, we completely understand why you chose to take care of things immediately, and we regret that this impacted your stay. Your feedback regarding the linens, floors, and overall condition of the home has been taken very seriously and shared with our cleaning team so that this does not happen again. Regarding the driveway and parking, we appreciate you pointing this out, and we’re glad the nearby overflow parking was helpful. As for the bathroom window, we understand your concern and will review this to ensure guest comfort and privacy are properly addressed. We truly regret that your experience did not meet expectations, and we appreciate you bringing these matters to our attention. Your feedback helps us improve, and we hope to have the opportunity to provide you with a much better stay in the future.