Cozy Home w/ Private Patio & Views, Hiking On-Site

Thank you for your feedback. We’re glad you found the property nice, quiet, and cozy. We sincerely apologize for the issue with the front door lock, and we understand how concerning it must have been to spend the night without being able to lock the door. Your safety and security are very important to us, and this is not the experience we want our guests to have. The batteries for the digital lock have since been replaced, and the lock is functioning properly. Our Guest Contact also experienced an unexpected medical emergency during your stay, which led to a delay in our reply to your message, and we are reviewing our backup coverage so that guest messages are answered promptly. We hope to have the opportunity to welcome you back.

We're so glad you enjoyed your stay for Penn State Football weekend! It's wonderful to hear you loved the scenery and found the house big and clean. Thanks for sharing your experience!

Thank you Rebecca for choosing our location for a friend’s weekend together. I’m so glad you enjoyed your stay at the Mountain House. I loved “sharing laughs and coffee in the sunroom” and wish you many more good times together.

James thank you so much for your shining review! We love that your family had a wonderful weekend together and that you chose our home! If you ever find yourself back in the Big Valley area, please join us again.

Hi Nicholas, thank you for your feedback. We’re sorry to hear that aspects of your stay didn’t meet your expectations, and after sharing your comments with the homeowner, they wanted to share the following: - The property is on a regular pest control schedule, especially important given its mountain location where pests can be more common. The pest control service appears to be effective, as any pests found inside are typically dead upon arrival.- Each bathroom is typically stocked with at least two full rolls of toilet paper, and additional towels should be accessible. We’ll ensure these supplies are double-checked before each stay to avoid any shortages.- The coffee can provided is an extra-large size, intended to give guests plenty of coffee for their stay, we will encourage the cleaning crew to continue to check supplies carefully to ensure our guests are comfortable during their stay.Thank you again for helping us improve the guest experience. We hope you’ll consider staying with us again for a truly comfortable and well-prepared stay.

From the owner: "We're so grateful for your kind review! It means the world to us that you had a great time during your stay."