Blue Haven on New Plymouth Waterfront

Thank you for your wonderful review, Gary! We’re glad you enjoyed the location, water views, and morning sun in the master bedroom. We appreciate your note about the washer and drying line and are happy it worked well for you. We’d be delighted to welcome you back anytime! - BBK Team

Thank you for taking the time to share your experience, Madhan. We’re genuinely sorry for the stress and frustration you experienced on arrival, particularly after a long journey and while travelling with two young children. We completely understand how upsetting it would have been to arrive and not have the check-in information you needed and we appreciate that this left you in a very difficult position, and we’re sorry that you were put through the inconvenience of having to make alternative arrangements while we worked to resolve the situation. We were relieved that contact was eventually made and that you were able to access the property. We’re also pleased to hear that, once you were there, you found Blue Haven to be clean, tidy and comfortable. We take feedback around communication very seriously and have followed this situation up with the Reservations team to help ensure that check-in arrangements and communication are handled more reliably for future guests we’re sorry that this experience fell short of what you should have received. Thank you again for your feedback, and we’re glad that you were ultimately able to enjoy the accommodation itself.