Midtown Cottage, Great Location! Haute on Hannon

Thank you for your review! We’re glad you had a good stay and appreciate you choosing to stay with us. We’d love to host you again in the future!

Thank you for your kind review! We hope to welcome you back again anytime!

Please come back anytime, Tangela! Thanks for being a great guest.

Thank you for your review! We’re glad to hear that our home was a good fit for your family gathering and that you enjoyed your stay. We appreciate your feedback about the connected rooms on the lower level and understand how that could impact privacy. Your input is valuable, and we’ll keep it in mind as we continue to make improvements. We hope to have the pleasure of hosting you and your group again in the future!

Hi Tracie! I am so happy you all had a wonderful stay and thought the location was perfect! We would love to host your family again.

Thank you for your wonderful review, Brennan! We’re glad the home comfortably accommodated your group and that our team was responsive to your questions. We’re happy you enjoyed the space and staging, and we’d be delighted to host you again with Patriot Family Homes.

Hi Jenny! I am so happy you all had a 5-star stay. We would love to host you and your crew again!

Hi Adam! Thank you for the kind words. I am glad you enjoyed your stay and thought the house was spacious! We hope to get the opportunity to host you again.

Thank you for choosing to stay with us and for taking the time to provide us with your feedback, Denise. We are delighted to hear that your overall experience was pleasant, and we appreciate your constructive comments. We appreciate your recommendation for better and more cookware in the kitchen. Providing well-equipped kitchens is important to us, and we will review and enhance our cookware selection to better accommodate our guests who enjoy cooking during their stay. We also take note of your suggestion for ceiling fans in the upstairs bedrooms and will consider this as an improvement to enhance comfort for our guests. Additionally, we will address the towel track issue in the upstairs bathroom to ensure it is in good working order for future guests. We are pleased that you enjoyed the neighborhood, and we hope it added to the overall positive experience of your stay. Your feedback is invaluable as we continuously strive to improve our properties and services. If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to hosting you again in the future and providing an even better experience. Thank you for choosing Patriot Family Homes.

Thank you for sharing your feedback with us, Meagan. We apologize for the issues you encountered during your stay. It is disappointing to hear about the garbage odor and the condition of the driveway. We understand the impact these factors had on your overall experience, and we sincerely apologize for any inconvenience caused. We are also sorry to hear about the broken chairs and the presence of cockroaches. We take these matters seriously and will address them with our management team to ensure proper maintenance and pest control measures are in place. We apologize for any miscommunication or lack of response you experienced when reaching out to us. We strive to provide prompt and efficient service to our guests, and we apologize for falling short in this instance. We appreciate your feedback, as it helps us identify areas for improvement and make necessary adjustments to our operations. We understand your decision not to stay with us again, but we hope you will reconsider in the future. Should you choose to give us another opportunity, we would like to assure you that we will take the necessary steps to address the issues you mentioned and provide a more enjoyable experience. Thank you once again for your feedback, and we wish you the best in your future travels.

I am so sorry to hear that your stay at Patriot Family Homes was not what you expected. We take pride in providing our guests with a comfortable and well-maintained property, and it is clear that we fell short of your expectations in this case. I have investigated the issues you have raised and I would like to apologize for the following: The buckled floors in the bedroom. This is a problem that we have not encountered before and we will have it repaired immediately. The light above the dining room table. This is a simple fix and we will have it taken care of as soon as possible. The gross carpet in one bedroom. We will have this carpet professionally cleaned and replaced if necessary. The broken chain lock on the front door. We will have this repaired right away. The lack of dishes in the kitchen. We will stock the kitchen with more dishes and utensils so that our guests can cook as much as they like. The uncomfortable couches in the living room. We will replace these couches with new ones as soon as possible. The lack of ceiling fans upstairs. We will look into installing ceiling fans in all of the bedrooms as soon as possible. The poor air circulation. We will have the air conditioning system serviced and repaired if necessary. The lack of mirrors in the bedrooms. We will look into installing mirrors in all of the bedrooms as soon as possible. The ceiling in the downstairs bathroom. We will have this ceiling repaired immediately. I understand that these are a lot of issues to address, but I am committed to making things right. I would also like to apologize for the fact that you did not receive a response from our property management team when you reached out to them. This is unacceptable and I will be speaking to them about this matter. I appreciate your feedback and I will use it to improve the guest experience at Patriot Family Homes. I hope that you will give us another chance to show you what we can do.

We appreciate you choosing Patriot Family Homes for your recent stay, and we sincerely apologize for the issues you encountered during your visit, Adam. Your feedback is invaluable to us, and we regret that your experience was not up to the standards we aim to provide. We are genuinely sorry to hear about the cleanliness issues you encountered upon arrival, as well as the non-functional light switch and the challenges you faced with the bedroom lighting. We will take immediate action to address these maintenance and cleanliness concerns to ensure a more comfortable and pleasant stay for our future guests. Regarding the temperature concerns, we apologize for any inconvenience you experienced with the AC system. Our goal is to provide a comfortable environment for all our guests, and we will have our HVAC system inspected to ensure it is functioning optimally. We also apologize for the inconvenience caused by the parking situation and the communication regarding it. We understand how frustrating such situations can be, and we will strive to improve our communication with guests. Your feedback about the lack of a welcome pack is noted, and we appreciate your suggestion. We will consider this as a way to enhance our guest experience. We are genuinely sorry for not meeting your expectations during this stay. We value your input, and we are committed to making necessary improvements to ensure a more positive experience for our guests. Thank you for your feedback, and we hope you might consider giving us another chance in the future to provide you with a significantly improved stay.

I want to begin by expressing our sincerest apologies for the substandard experience you encountered during your stay at our property, Carrie. Your detailed feedback is incredibly valuable to us, and we genuinely regret that we failed to meet your expectations and provide the quality experience we aim to deliver to each of our guests. We completely understand your disappointment regarding the unaddressed issues highlighted in previous reviews. Rest assured, immediate actions have been taken to rectify each concern you've brought to our attention. Regarding the shortage of linens, our team is diligently working on ensuring an ample supply of linens and towels is available for each guest, regardless of the group size. Towel bars and toilet tissue holders have been reinstalled securely to ensure they are functional and add to the convenience of your stay. The issues with the dining room seating have been addressed, and we've ensured that the seating arrangement aligns with the pictures provided in our listings. Our team is committed to providing accurate representations of our amenities. To enhance the kitchen's functionality for larger groups, we're currently revamping the stocking and equipment to ensure they can efficiently accommodate our guests' needs. Regarding the keypad code, we apologize for the confusion caused and have immediately updated the codes to ensure the security and privacy of our guests are not compromised. Lighting around the property, especially the driveway and keypad entry, is being improved for added safety and convenience. We've conducted a thorough inspection of the property's infrastructure, including the hot water system, to rectify the issue with the upstairs toilet. Any discrepancies found are being promptly addressed and brought up to the required standards. As for the carpet in the upstairs bedroom, it has been removed, and our cleaning protocols have been amplified to ensure the closets are well-maintained and devoid of any unwanted items. Your feedback has shed light on areas that require immediate attention, and we're committed to rectifying these issues to transform the property into the exceptional experience it has the potential to be. We genuinely appreciate your patience and understanding and would be honored to have the opportunity to make amends and showcase the improvements we've made. Please consider giving us another chance to exceed your expectations. Should you decide to return, please reach out directly so that we can ensure your stay is nothing short of exceptional.