Unique Port Ludlow Home w/ 3 Decks & Hot Tub!

Hi Michell, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: - We genuinely appreciate your review and the time you've taken to share your experience. Our partner has always prioritized maintaining high standards and ensuring the satisfaction of every guest, so your feedback is taken very seriously.- We understand the importance of cleanliness and have taken swift actions in response to your concerns. Our partner has secured the services of a new, reliable cleaning company that meets their highest standards and is committed to maintaining the property to the best possible condition.- Additionally, a full-service company has been engaged to address various aspects of property upkeep, including technical issues, emergencies, repairs, and maintaining the 5-acre grounds. These measures have been put in place to enhance your future stays and those of all our guests.- The owner and the new cleaning company have personally inspected the property and addressed some of the specific issues you raised. They found that the hot tub filter and hot tub were not properly cleaned by the previous cleaning company, and the new team has rectified this. They also addressed cobwebs around windows and doors. Moreover, the owner invested in professional tree services to improve the surrounding grounds, making your stay even more enjoyable.We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Thank you for sharing your feedback, and we’re sorry to hear about the issues you encountered during your stay. We always aim for our guests to have an exceptional experience, and we appreciate you bringing these matters to our attention. After reviewing your comments, we followed up with the property manager and property owner, and they wanted to provide the following updates:- Hot Tub: The hot tub is set to 102°F between stays, and we ensure chemicals are balanced both before and after each guest visit; we also seal the spa cover to the tub so that the temperature remains consistent (particularly during this colder season). Although we haven’t encountered any issues with temperature or chlorine levels before, we’ll continue to monitor these areas closely for the future.- Communication: We sincerely apologize for any confusion regarding communication. However, our property manager and Evolve report that they did not receive any messages during your stay, but please know that both our property manager and Evolve, per Evolve’s service provision, are always available to assist with any concerns that may arise.- A/C Units: The portable A/C units and the mounting kits have been removed from the windows for the season, but we will conduct a thorough inspection next time they are reinstalled in the summer to ensure there are no A/C ducting seal issues around the windows that could potentially affect A/C efficiency.- Ping Pong Table: The listing error about the ping pong table was due to a mistake on Evolve’s end, and they’re taking immediate steps to correct it. Our property manager has also replaced the missing pool cue tips (and has left additional tips and glue in the event they fall off or are misplaced due to normal wear and tear).- Gutters: Our property manager reports that the gutters in one area of the home require cleaning. Our property manager schedules cleanings for our gutters during the fall and winter seasons; in fact, gutter service has already been scheduled before Thanksgiving.We truly appreciate you taking the time to share your experience, and we’re working diligently to ensure the home remains in top condition. We hope to welcome you again soon, and please give us the first opportunity to assure that your next experience will be enjoyable and fulfilling.

Hi L, thank you for taking the time to tell us about your stay. We are glad you enjoyed the property! Our home is professionally cleaned before each guest's arrival. We wish you had reached out to the Guest Contact during your stay to address any issues you were experiencing. We would have done everything we could to resolve them immediately so that you could enjoy the home. The owners will pass along your feedback to the cleaners so they can look into the items you mention and address them for future guests.