Cabana de Madeira Autêntica com Sala de Jogos, Vista o Ano Todo

Thank you so much for your stay & your kind review. We're so glad you enjoyed your stay, the location & the views! Please keep us in mind for any future visits to the area!

Thank you so much! We're so glad you enjoyed everything about our cabin, its location, and your stay! We look forward to hosting you again someday!

Thank you, Harold! We are so glad you enjoyed the cabin, the amazing views & your stay! Thank you for your stay! Please keep us in mind for any future stays!

Thank you for the kind review, Heather! We are so glad you enjoyed everything our cabin has to offer. We appreciate you booking with us. Please keep us in mind for any future visits to the area!

Thank you so much for the kind review, Jessica! We're so glad you enjoyed our cabin, the extras & the location! We greatly appreciate your stay & would be happy to host you again!

Owners response: "Thank you so much for the kind words, Natasha! So happy you enjoyed it. We look forward to hosting you again!"

From the owner: ''Thank you, James! So happy you enjoyed the cabin, the area & especially the views! We appreciate you taking the time to share your experience. Please keep us in mind for any future visits to the area!''

From the owner: "Thank you for your stay, Thomas! We're so glad that you loved the scenery, location, and stay so much that you would book again! I'm sorry we fell short of a 5-star rating, as it is always our goal to achieve that rating. The appliances are new, as we just replaced them all 2 years ago. I will certainly address your cleaning suggestions with our cleaners. I do appreciate that feedback."

From the owner: "Thank you for the review, Janice! I'm so glad you enjoyed everything our cabin offers! We will be happy to host you again!!"

Hi Angie! Thank you for taking the time to share your experience with our peaceful getaway! Sounds like you enjoyed it just as much as we do! Keep us in mind for your next visit to the area!

From the owner: "Thank you so much for taking the time to share everything you loved about your stay and our cabin! We were happy to host you and so glad you enjoyed it! Please keep us in mind for any future visits to the area."

From the owner: "Thank you so much for the kind review, Bob! We were happy to have you and glad you were able to make the best out of what Mother Nature hit the area with. We were very fortunate compared to the Asheville area and grateful we had no damage. We appreciate your stay! Please keep us in mind for any future visits to the area."

Thank you so much for your stay & for your kind, detailed review! We love hearing how much guests love the cabin as much as we do! Please keep us in mind for any future visits to the area!

From the owner: "Thank you so much, Holly! I greatly appreciate you taking the time to give such detail that will be very helpful for future guests. I'm so glad you enjoyed everything we offer & the location. Please keep us in mind for any future visits to the area, we would be happy to have you again!"

From the owner: "Hello Richard! Thank you for the great feedback & the 5 stars! It is greatly appreciated. Since the master bedroom mattress is brand new (I ordered a firm). I figured something had to be wrong & had it checked out. In fact, the manufacturer deemed it to be defective & replaced it. The bunk beds are shown in my listing as "low profile" as that is the only option we had for lower ceilings in that room. A ladder is always needed for a top bunk bed. The jets in the brand new hot tub were checked & all work. There is an adjustment for the pressure which may have been the issue. The can opener must have "walked away" but has now been replaced & cabinet handles are being repaired next week! I do appreciate the detailed feedback allowing us to make corrections needed & hope to have you back again sometime!"

Hi Ashley, our goal is for everyone to have a 5-star stay at our cabin. We're sorry if you feel we fell short of this standard for your stay. - We wish you had reached out to us immediately with any concerns, as requested in the welcome text on the day of your arrival, as well as in the welcome book. This would have allowed us to rectify any issues and ensure you had the pleasant stay you deserve - The fee referenced is likely a VRBO fee as this is the platform that was used to book. We add on a cleaning fee and/or pet fee if applicable and there are third-party booking fee(s) involved in the transaction that we aren't able to see since those funds are not dispersed to us - All kitchen appliances are brand new and were replaced at the end of February 2023. If you felt the fridge was not cooling properly, we would have happily had this looked at and repaired if needed - Since receiving this feedback, we have had the fridge inspected and there does not seem to be any issues with it cooling properly. Additionally, we have not had any other guests mention issues with the fridge since your stay - Two battery-operated LED lanterns are kept on the fireplace mantel, we're sorry if you did not see them up there. Light switches are directly next to each door and you are correct that I did not include these in my welcome book - The welcome book includes our 11 check-out directions, which are mostly reminders as a courtesy to our guests. For example, "Please remember to log out of any streaming accounts, Please remember to check the washer & dryer so you don't leave any clothes behind" - As stated in our listing, "starter items" are supplied but you may have to purchase more of what you need during your stay - We apologize if you misunderstood the directions pertaining to the garbage. We only ask that trash is not thrown in the outside trash cans without a bag. Of course, we allow trash to be put in any type of bag - Sheets are not kept on the pull-out sofa. After washing, they are stored in a zippered storage bag & placed in the closet. A mattress cover is kept on the pull-out at all times - Both bathrooms have 4 bath towels each in addition to the 4 additional hot tub towels that are provided. Our cleaner did not notice any stains on the towels, however, we did go ahead and replace all bath towels - We were not aware that anything was wrong with the door. We have requested that maintenance look at the storm door and make repairs Thank you for your feedback!