Heated pool, spacious home, centrally located, walk to beach - Sleeps 10

Dear Faiyaz, Thank you for your stay and for taking the time to leave a review. Your booking was made at short notice on the day previous guests checked out. The full turnover was completed within 24 hours, to accommodated your request for an early check-in. Despite the limited preparation time, the property was cleaned, serviced, and presented to our usual high standard, which you later acknowledged and thanked me. Following your departure, you did not raise any issues with cleaning. The booking was for 7 guests; however, photographic and video evidence showed a significantly higher number of occupants, as well as two undeclared dogs. Evidence also indicated that a birthday gathering was held at the property, contrary to our clearly stated no-events policy. During the stay, I received a noise complaint from a neighbour at 4:36 am regarding loud music and disturbance, and I contacted you to address the issue immediately. After checkout, the property required substantial additional cleaning and restoration due to pet urine and faeces odour and stains, other spillage stains, grease, wax residue, and other damage. The remediation work exceeded $2,500 and resulted in the loss of a subsequent verifiable booking opportunity. These issues were reported to VRBO, supported by 54 photos and videos. Following their review, VRBO retained the security bond.

Dear Haylee, thank you for your kind comments. We have loved hosting you and your family for the second time. We will always welcome you to our home should you ever wish to return. Kind regards, Phil

Dear Thalia, thankyou for your very nice review. It was a pleasure hosting you and your family. Thankyou also for taking care of our home and leaving it in a neat and tidy manner. You are always welcome back. Your hosts Phil and Michelle

Hi Grant and Kirsty. Thank you for your kind words and great review. We are very please you enjoyed your stay, despite the rainy weather. It was a pleasure hosting you. Thank you for leaving our home in a very neat and tidy manner and for following house rules. We will definitely welcome you back should you decide to return.. Your hosts Phil and Michelle

Dear Shayne, thank you for your wonderful review. We work hard to give our guests the best holiday experience. Being acknowledged makes it all worthwhile. Thank you for all your efforts to follow the rules, leaving our home in a neat and tidy manner. You were always polite, respectful and you communicated well with me. You will be mist welcome anytime. Your hosts, Phil and Michelle.