Mulberry House - Pet Friendly with Swimming Pool

Thank you for your feedback! We're delighted to hear that you had an excellent stay at Summerlea and that the well-appointed kitchen and spacious entertaining areas met your needs. It's great to know the kids enjoyed the pool as well! We look forward to hosting you again for another enjoyable family getaway.

Thank you for choosing to stay with us, and for the wonderful review. We work hard to make every holiday enjoyable, so it’s great to hear you had a fantastic time. We hope to have you back again soon!

Thank you for your feedback! We’re glad you enjoyed the home's central location and charm. We appreciate your note on the minor repairs and will address them to ensure everything is in top shape. We hope to host you again soon!

We are very happy to read your lovely review. Our top priority is always our guest’s comfort and we do our very best to make your stay enjoyable. We look forward to seeing you on your next stay.

Thank you for your feedback. We're glad you enjoyed the location and found the house comfortable. We’ll review the maintenance notes to ensure everything remains up to standard. We appreciate you choosing to stay with us.

Thanks for the awesome review, and for choosing to stay with us. We’re delighted you had a great time, and hope you can stay with us again soon.

Thank you so much for your kind words. We’re happy to hear you had a lovely stay, and can’t wait to have you back with us on your next holiday.

Thank you for your feedback. We're sorry to hear the property did not meet cleanliness expectations. This falls below our usual standards, and we would have been happy to send the cleaning team back had we been contacted during your stay, in line with our issue resolution policy. Your comments have been passed to our team for review.

Thank you for your feedback. We’re pleased to hear you enjoyed the location, bedrooms, comfortable beds, and outdoor area. We are disappointed to read the comments regarding cleanliness and the oven, as this is not the standard we expect. Issues such as these should be reported during the stay so our team has the opportunity to assess and resolve them promptly, particularly where an appliance is involved. Your comments regarding the lights, kitchen inventory, bathroom presentation, and oven have been noted for review with our housekeeping and maintenance teams. We appreciate the balanced feedback and are glad there were also aspects of the property you enjoyed.

Thanks for the awesome review, and for choosing to stay with us. We’re delighted you had a great time, and hope you can stay with us again soon.

Thank you for your feedback. Pool cleanliness and housekeeping concerns need to be reported immediately so they can be rectified during the stay. Our booking terms require issues to be raised on the day of arrival or the day they occur so we have the opportunity to resolve them while you are in-house. Regarding the phone call: the only supported contact channels are those provided in your booking portal and check-in/guest information. If an outdated or third-party number was used, we can’t guarantee who answered or the quality of that interaction. Feedback about communication is noted, but we do expect all contact to remain respectful on both sides. Based on your comments, this property may not be the best fit for your expectations in future, and we recommend selecting alternative accommodation that better matches your standards.

Thank you for your feedback. We’re pleased to hear you enjoyed the property and location, and that check-in and pet-friendly access met expectations. We maintain high standards for cleanliness and apologise if any areas were not up to standard. If notified during your stay, our team would have been happy to address these issues promptly. As outlined in the rental terms, routine property maintenance (including pool servicing) may occur during bookings to ensure functionality, though we aim to minimise disruption wherever possible. The issue with hot water has been noted and will be followed up by our maintenance team. We appreciate you bringing these matters to our attention and thank you for staying with us.

Thank you for leaving us a review. We appreciate your feedback and are glad that our team were able to help you

Thank you for your feedback and for acknowledging the fantastic location, comfortable beds, and that our team was responsive during your stay. We take maintenance and presentation seriously, and the items you’ve listed (fan/remote, AC return grille, BBQ ignition, pool cleanliness, oven door, light switch covers, and outdoor/patio cleaning) are all being logged for review and rectification. Where issues arise during a stay, reporting them as you did is the right approach so we have the opportunity to attend to them as quickly as possible. A couple of clarifications for future guests: outdoor areas and pools can accumulate sand/leaves quickly in coastal locations, and some consumables (such as firewood/kindling) are not guaranteed unless explicitly included as a supplied amenity. As noted in our terms, we also cannot guarantee uninterrupted availability of every item of equipment, but we will always aim to resolve reported issues as promptly as possible. Your comments about the property feeling tired versus the price point have been noted and will be raised with the owner. If a fully updated, “as-new” finish is essential, we recommend selecting a listing that clearly advertises recent renovation/premium upgrades for future stays.

Thank you for your feedback and for rating your stay 8/10. We’re pleased to hear you enjoyed most aspects of your time at the property. Our team works hard to ensure all homes are presented as described, with all key details—such as guest capacity, amenities, and location—clearly outlined prior to booking in line with our rental agreement. We appreciate you choosing Mulberry House and hope to welcome you back for an even better experience next time.