Mtn-View Snowbird Haven w/ Pool in Fountain Hills

Elmer, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. - Thank you for being our guest, we're sorry we were unable to provide a 5-star experience - We are listed as a non-pet home and were not aware of any pet hair. We take cleanliness seriously and want to ensure all our guests that the home will be cleaned and sanitized between each guest. We wish you had contacted us so that we could have taken care of this for you, while you were in the home - We did run this by the cleaners and they provided photos, and everything looked fine. We will have the cleaners take extra special care of the beds to ensure the sheets and covers are all clean We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!

Hi James, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: - We strive to provide our guests with a great guest experience, so we were both surprised and disappointed to hear your feedback and want to take a moment to address your concerns.- We take the accuracy of our listing seriously and where we do advertise a pool as an available amenity, we do not advertise it as being a heated pool, but we apologize for any confusion. - It is important to note, that we have our pool maintenance conducted on a weekly basis and are provided with photos, dates, and time stamps, in addition to a report of what was completed. We can confirm that the pool was clean for your stay. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Hi Christine, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: - Thank you for your feedback. We appreciate your positive comments about the beautiful views, decent furniture, and comfortable beds, but disappointed to hear your stay didn't fully meet your expectations and want to take a moment to address your concerns.- We apologize for any inconvenience caused by the grill's condition upon your arrival. Our property manager promptly addressed this issue by providing a deep clean, ensuring it was ready for your use.- We take great care to maintain our outdoor furniture, including regular cleaning and storing cushions to protect them from the elements. We also have replacement furniture on the way to address any damage caused by weathering.- We apologize if there was any confusion regarding seating arrangements. We have ample outdoor seating available, including additional chairs stored in a visible shed for guests' convenience, as outlined in our Guest Handbook.- We regret any discomfort caused by the musty odor in the back bedroom and the layout of the master bedroom. Unfortunately, these aspects cannot be altered, but we strive to provide accurate descriptions and photographs to set appropriate expectations as seen in our listing photos.- We take the security and safety of our guests seriously. We will investigate and address any issues with the garage door and patio door security to ensure the utmost security for future guests.We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.