The home itself is beautiful, but unfortunately our experience fell far below what we expected from a luxury rental.We encountered roaches in multiple areas of the home, including bedrooms, bathrooms and near the kitchen/silverware. We photographed them and reported the issue during our stay. We were uncomfortable using dishes and utensils without washing everything first. Pest control was unable to come until after our departure, and the solution offered during our stay was to drop off Raid for us to use ourselves.There were also cleanliness concerns, including visible rings/staining in the downstairs toilets. The Wi-Fi was out, towels and basic supplies were insufficient, and we had to request additional toilet paper and dishwasher detergent.Several guests were kept awake by persistent scratching/movement inside the walls of the upstairs bunk room and ultimately left early. On our final night, the fire alarms throughout the home went off around midnight while everyone was sleeping.A team member delivering supplies also unlocked and entered the occupied home without first knocking or ringing the doorbell.Guest Services was responsive and apologetic, and management acknowledged our concerns. Unfortunately, many of the issues could not be resolved during our short stay.It is a beautiful property with tremendous potential, but based on our experience, the cleanliness, maintenance, pest control and stocking did not meet the standard we expected.