Luxury & Spacious 3B/3B Top Floor Reunion Resort Villa - Near Disney World

As the owner, we are doing everything we could to help our guests and take guest-reported issues very seriously. The Internet issue was due to the change-over of Internet Service Providers by the Association recently; there were many issues during the transition. Both local team and owner contacted new provider multiple times, but it was slow and very frustrating to wait for the technician to show up. As the owner, I had to travel to FL to work with IPS to restore the internet/TV after this guest departed. Now everything is working flawlessly. Regarding the lack of response by local team to not provide the towels/supplies the guest asked for, we also took a very decisive decision to terminate the service contract with this local management company. Now we have a new much reliable local manager moving forward. Also, we actually offered to refund for supplies the guest purchased. We are remote owners, we rely on the local team to help our guests. Sometime, there are somethings (such as Internet provider issue) is beyond our own control. But we strive to do our best to provide valuable services to our guests. We have had many happy guests who rated our vacation condos highly in the past 10 years..