Aluguel de Férias à Beira da Baía com Quintal Compartilhado!

We’re sorry to hear that your stay fell short of expectations. After reading your feedback, the homeowner wanted to share the following:- The property is accurately described in the listing as an upstairs unit, with guests occasionally staying in the downstairs unit.- A shovel, broom, and salt are kept in the garage for guest use, and a vacuum is located inside the closet of the unit.- Snow accumulation during your stay was light, but due to a regional delay with our usual crew, snow removal took place later that afternoon.- A reminder was sent about quiet hours after a report from the downstairs guests, who checked out that day without issue and left a 5-star review. We communicated only by text and never spoke by phone. At no point were we rude in our messages.- A 30 percent refund was offered as a courtesy, even though we felt the situation was handled reasonably.We appreciate your feedback, as it helps us improve the guest experience.