Cottage W LAKE VIEWS, beside waterfront trail and steps from beach

Hi Peter, You booked a two-bedroom reservation, but we upgraded you to three bedrooms for no charge to try to make your stay more enjoyable. I contacted you during your stay and your response was “this place is really good”. You didn’t communicate to us directly any of your concerns and give us a chance to address and or resolve the things that made you uncomfortable during your stay. To receive such a list of unsatisfactory issues and a bad review at the end of your stay was shocking and disappointing for us as hosts because we tried so hard. 1) The place is not very clean: You could have told us what wasn’t clean and we could have asked the cleaning lady to come back but regardless this cleaner has been fired and we will use another cleaner 2) The place is not close to the commuter train: It is withing walking distance and you can find it on the map. 3) The place has a sewage smell: The neighbour has a septic system and sometimes it smells when they pump out. It is temp smell. We could have explained this if you asked. 4) We could have added the TV Plus if you communicated this to us prior to your arrival if this was so important for you. You could have seen we don’t have TV plus if you took the time to review our description in our add. It is very important for us to make our guests have a great experience and a wonderful stay. Without communicating the items not meeting your expectations during your stay but instead, posting them in the form of a horrible review after your stay, it makes it impossible for us as hosts to make guests such as yourselves happy. Peter