Moogerah Lake House #5 - Luxury Lake House (Sleeps up to 23 People)

Hi Loris, Thank you so much for your amazing review! 🥰 We’re so happy to hear that you loved your stay and had such a wonderful time. It was an absolute pleasure hosting you all, and we really appreciate you taking the time to share your experience! We’re looking forward to welcoming you all back for your next stay! ✨

Thank you so much for your wonderful review! 🏡😍 We are so happy to hear that everyone had a great time and that there was something for all ages to enjoy - that is exactly what we aim for! We hope to welcome you and the whole crew back again soon 😊

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your visit. Our goal is to provide all our guests with a positive and memorable experience, and we're sorry to hear that we fell short in your case. We understand that the power outage was a significant inconvenience, and we deeply regret that it affected your experience. Unfortunately, the outage was beyond our control. Despite receiving messages late in the evening, we responded as quickly and reasonably as possible to address your concerns. We were relieved to receive your confirmation that the power had been restored. Unfortunately this can happen from time to time in the regional area where the house is located. Additionally, we understand you experienced an issue with the hot water, which you informed us of very late/early in the morning. The following morning, we promptly addressed this by sending a staff member to check on the situation and ensure our guests were taken care of. No issue or fault could be found at the time and once again, we were both given confirmation that everything was functioning correctly. We understand it was extremely cold weather at the time of your stay, and we can only suspect the hot water ran out, but given a short wait it was replenished again, which we believe explains why no fault could be found or replicated. We take your comments very seriously and can confirm we have already addressed the concerns you raised. We are committed to making the necessary changes to ensure a better experience for future guests.

Thank you :)