Beautiful Architecturally Designed Cottage in Blue Mountains w/ Valley Views

Thankyou Gavin, hope we can host you again soon.

Thankyou for your feedback Alison. We have never had a spa or hot tub or whirlpool and have not ever listed one as an amenity and suggest you've seen this on another listing you were considering and got your wires crossed. As I mentioned when you called, if you can show me where you saw this information on our listing we'd be happy to refer it to VRBO. We have double checked and no reference is given on our listing on either VRBO or Airbnb. The bbq was cleaned prior to your arrival and required only preheating and oil to temper the plate as per any gas bbq. You asked if we had charcoal for a bbq, We shared it was a gas bbq, leading up to your stay leading us to believe your party did not know how to use a bbq. We were able to accommodate an early check in without pre approval when you arrived unnannounced just a few minutes after our cleaners left 2 hours before the 3pm check in. This was pure luck the house was ready for you as we had guests check out at 10 am that morning and early check ins are never offered on same day change overs. You also placed your recycling in plastic bags in our collections bin which had to be removed and sorted through as any plastic contaminates the recycling and owners are charged fees by the collections company. From these multiple misconceptions and errors in your part, it would be reasonable to assume that you had not read the listing description which is entirely your responsibility.