Casa inteira

Pool & Mins to Zoo - Capitol Heights Hideaway

Galeria de fotos de Pool & Mins to Zoo - Capitol Heights Hideaway

Uma área de refeições com mesa e bancos de madeira, um candelabro e uma lareira ao fundo.
Uma sala de estar com um sofá bege, duas poltronas azuis, lareira e uma televisão de tela plana na parede.
Uma sala de estar com dois poltronas azuis, uma mesa de centro, lareira e um espelho grande.
Quarto com uma cama grande, escada de madeira, banheiro com pia e espelho, e um quadro na parede.
Uma casa de dois andares de tijolos, com um jardim frontal, entrada de automóveis e cerca de madeira.

Avaliações

8,4 de 10
Muito boa

Destaques

  • Desconecte-se do mundo

    Relaxe na piscina com as melhores avaliações: o lugar perfeito para se desconectar do mundo.
  • Localização central

    Localização conveniente para que você nunca fique longe de onde precisa estar.
4 quartosMais de 2 banheirosAcomoda 10 pessoas

Comodidades populares

  • Piscina particular
  • Estacionamento no local disponível
  • Aceita animais de estimação
  • Cozinha
  • Lava-roupa
  • Ar-condicionado

Explore a região

Confira no mapa
Montgomery, AL
  • Place, Alabama State University
    ‪2 min de carro‬
  • Place, Greenwood Cemetery
    ‪3 min de carro‬
  • Place, Capitólio Estadual do Alabama
    ‪4 min de carro‬
  • Airport, Montgomery, Alabama (MGM-Aeroporto Regional de Montgomery)
    ‪15 min de carro‬

Onde você vai dormir

4 quartos (acomoda 10 pessoas)

Quarto 1

1 sofá-cama casal

Quarto 2

1 cama Queen

Quarto 3

1 cama de casal

Quarto 4

1 cama Queen

Quarto 5

1 cama de casal

2 banheiros, 1 lavabo

Banheiro 1

Banheira · Vaso sanitário · Apenas chuveiro

Banheiro 2

Vaso sanitário · Apenas chuveiro

Banheiro 3

Vaso sanitário

Espaços

Deque ou pátio
Varanda ou varanda coberta
Cozinha
Escritório
Sacada
Jardim

Sobre esta propriedade

Pool & Mins to Zoo - Capitol Heights Hideaway

Summary:
This stunning home is sure to impress! With 4 bedrooms and 2.5 bathrooms, it comfortably accommodates up to 10 guests. Step into the inviting living room, featuring a cozy sofa bed, and unwind. Enjoy the patio or take a refreshing dip in the sparkling pool during the summer. This spacious retreat, complete with essential amenities, is perfect for making lasting memories with family and friends. We provide both professional and real-time images from our cleaning team, ensuring you know exactly what to expect. Pets are welcome for an additional fee.

The Space:
**Our pool is open year-round and is not heated. Please inquire if you have questions.***

Guests will enter through the door on the front porch by using a digital keypad. Step inside the living room with a decorative fireplace, creating a cozy atmosphere. Adjacent to the living room is the dining room and a hallway that leads to three bedrooms and two full bathrooms. Continuing through the dining room, you'll discover a well-equipped kitchen, a laundry room, and the downstairs bedroom furnished with a comfy bed, sofa, and access to the backyard.
Moving outside, our backyard is a haven for leisure and enjoyment. The patio has comfortable outdoor furniture and a BBQ grill. Of course, our refreshing swimming pool awaits you for a dip or a relaxing swim.

NOTE: we have weekly maintenance and cleaning performed on our pool. The pool services do not take long and will not disrupt your stay. We will need access to the yard/pool area if you stay with us on service day. Thanks for understanding!

**Our home is located in a friendly neighborhood, so we kindly ask that you respect our neighbors and avoid entering their property. Please ensure the pool is accessed exclusively through our home.**

Pack-N-Play available upon request. Vacuum available upon request.

Guest Access:
The house has a digital keypad at the front door which will provide you access to the house. The code will be provided upon check-in. You will have full and private access to the home.

The Neighborhood:
Our house sits in close proximity to the heart of downtown Montgomery. With its central location,
it offers convenient access to the city's amenities such as grocery stores, great restaurants, parks, museums, and more! We are just a few minutes away from Jackson Hospital and Alabama State University!

Getting Around:
Uber, Lyft, and other Taxi available, but driving is encouraged!

Other Things to Note:
NO PARTIES!

We require a signed rental agreement and for guest to be 21 years of age to book.

If you notify us of your intent to cancel prior to the lapse of the free cancellation period, we will return 97% of your payment. The other 3% will already have been collected by the credit card processing company, and we have no way to return that portion of the payment.

We are a pet friendly home. Pets must be crated when they are left unattended in the home. We do not allow pets on furniture or beds, and all waste must be cleaned up from the yard. All pets require a non-refundable pet fee. If there is evidence of pet hair on the furniture, excess hair in the home, stains, or waste found in the yard or home, you will be charged the cost to clean this. In the event that a security deposit is collected, we will retain all or part of the security deposit to cover any costs associated with additional cleaning due to pets

Interaction with Guests:
We like to give our guests maximum privacy, so we offer contact-free check in via a digital door code. Just know that we are only a phone call away if ever the need arises during your stay!

Adicione as datas e descubra os preços

Propriedades semelhantes

Regras da propriedade

Check-in após 16h

Idade mínima para alugar: 21 anos

Check-out até 10h

default

Crianças

Aceita hóspedes de 0 a 17 anos

default

Eventos

Não permite a realização de eventos

default

Animais de estimação

Aceita animais de estimação

Charge may apply

default

Política para fumantes

Não é permitido fumar

"(1) MINIMUM AGE: You must be at least 21 years of age to rent this property. (2) NO SMOKING: If our cleaning crew reports any signs of smoking ci...

Informações importantes

O que você precisa saber

Propriedade nº 9912882
Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Festas ou eventos de grupos no local são estritamente proibidos
O anfitrião informou que a propriedade tem detector de monóxido de carbono.
O anfitrião informou que a propriedade tem detector de fumaça.
Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio e kit de primeiros socorros.

Informações a área

Montgomery

esta casa de temporada fica em Montgomery. Duas ótimas atrações locais são Montgomery City Planetarium e Museu Hank Williams. Na hora das compras, espaços como EastChase Shopping Mall e Eastdale Shopping Mall estão entre as melhores opções. Quem quiser curtir um evento ou assistir a uma partida deve ficar atento à programação em OConnor Tennis Center ou em Cramton Bowl.
Mapa
Montgomery, AL

Nos arredores

  • Hank Williams Memorial - 2 min de carro - 1.4 km
  • Alabama State University - 2 min de carro - 1.8 km
  • Greenwood Cemetery - 3 min de carro - 1.8 km
  • Capitólio Estadual do Alabama - 4 min de carro - 2.4 km
  • White House of the Confederacy - 4 min de carro - 2.4 km

Opções nos arredores

  • Aeroporto Regional de Montgomery (MGM) - 15 min de carro

Restaurantes

  • ‪Chick-fil-A - ‬4 min de carro
  • ‪McDonald's - ‬6 min de caminhada
  • ‪McDonald's - ‬4 min de carro
  • ‪Vicki's Lunch Van - ‬3 min de carro
  • ‪Cook Out - ‬4 min de carro

Perguntas frequentes

Pool & Mins to Zoo - Capitol Heights Hideaway tem piscina?

Sim, esta propriedade tem uma piscina.

Pool & Mins to Zoo - Capitol Heights Hideaway é ideal para quem viaja com animais de estimação?

Sim, animais de estimação são permitidos na propriedade.

Quanto custa o estacionamento em Pool & Mins to Zoo - Capitol Heights Hideaway?

Estacionamento no local disponível na propriedade.

Qual é o horário de check-in em Pool & Mins to Zoo - Capitol Heights Hideaway?

Horário de início do check-in: 16h.

Qual é o horário de check-out em Pool & Mins to Zoo - Capitol Heights Hideaway?

Horário de check-out: 10h.

Onde fica Pool & Mins to Zoo - Capitol Heights Hideaway?

Em Montgomery, esta casa de temporada fica a 2 km de OConnor Tennis Center, Cramton Bowl e Jackson Hospital. Noland Hospital e Hank Williams Memorial também ficam a 2 km.

Avaliações

8,4

Muito boa

A menos que indicado de outra maneira, as avaliações aparecem em ordem cronológica, estão sujeitas a um processo de moderação e são verificadas.
Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 14 de 22 avaliações
Nota 8 - Boa. 3 de 22 avaliações
Nota 6 - Ok. 2 de 22 avaliações
Nota 4 - Insatisfatória. 1 de 22 avaliações
Nota 2 - Terrível. 2 de 22 avaliações

8,6/10

Limpeza

8,8/10

Check-in

9,0/10

Comunicação

8,8/10

Localização

8,4/10

Precisão do anúncio

Avaliações

Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Very comfortable and charming home. Our family was able to relax and enjoy our week. The pool was an added bonus while we were in town...there's not a diving board anymore, but that didn't stop the fun at all. The host was very friendly and helpful when needed. The location felt safe, the neighbors were friendly, and everything in the city was easy to get to.
Hospedou-se por 5 diárias em jul. de 2026
Avaliação verificada

2/10 - Terrível

Pontos negativos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Absolutely deplorable conditions Then on last night Host could Not be reached when AC broke and temp became unbearable over 87 degrees
Hospedou-se por 3 diárias em ago. de 2026
Resposta de VrboOwner em 17 de set. de 2026
Hi Carrie, We were surprised by your review, as the issues described were never reported to us during your stay. We responded promptly to every concern you raised and were actively messaging with you on your final evening, yet you never mentioned an AC problem or temperatures reaching 87 degrees. Had you notified us of an AC issue, we would have immediately taken steps to address it. We take guest concerns seriously and would have appreciated the opportunity to address any substantial problem while you were staying at the property. We wish you well and hope your future stays meet your expectations.
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
The place was very comfortable and the kids loved it!
Hospedou-se por 3 diárias em mar. de 2026
Resposta de VrboOwner em 16 de abr. de 2026
Thank you so much for your kind words! We’re so happy to hear that you found the home comfortable and that the kids loved it—that’s always wonderful to hear. We truly appreciate you choosing to stay with us and would love to welcome your family back anytime!
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, localização e precisão do anúncio
Pontos negativos: Check-in e comunicação
The only thing that was an issue is that the key pad didn’t work on the day of check in. Know one showed up to fix so we had to use the key from the lock box. We also had to check into a hotel the first night since the key pad didn’t work. There was no one working to answer our calls at 10:30pm. The other issue was there was no diving board. All in all it was great with the pool. Great place
Hospedou-se por 4 diárias em jun. de 2026
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Pool was amazing! Washing machine was also a plus! It’s an older home so don’t expect perfection. AC worked great as well!
Hospedou-se por 3 diárias em mai. de 2026
Resposta de VrboOwner em 3 de jun. de 2026
Thank you for your review and kind words! We hope to host you again soon!
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
We would stay here again.
Hospedou-se por 4 diárias em out. de 2025
Resposta de VrboOwner em 21 de out. de 2025
Thank you Charles! We appreciate the opportunity to host you.
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Great stay

Capitol Heights home worked out great for our stay!
Hospedou-se por 4 diárias em mai. de 2025
Resposta de VrboOwner em 29 de mai. de 2025
Please come back anytime, Joshua!
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Home was very clean nice quiet and neighbors were friendly.
Hospedou-se por 2 diárias em out. de 2025
Resposta de VrboOwner em 4 de nov. de 2025
Thank you so much for your feedback! We appreciate the opportunity to host you!
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great place for our family! Plenty of space and rooms to spread out. The kids enjoyed the pool the first day (The weather got too cold after that.) Kitchen was stocked with the essentials. Especially liked the supplies for laundry and cleaning and the added bonus of the washer and dryer. Beds were comfortable with plenty of pillows. We enjoyed the uniqueness of the house and layout. The hosts were quick to respond to my many questions (as a novice VRBO person). House is close to everything we needed and it was easy to navigate our way through town.,When you first drive toward the house, done areas look a little sketchy, but the house is in a very nice, quiet, quaint neighborhood. Great are for my husband's morning runs. Highly recommend!
Hospedou-se por 3 diárias em mar. de 2026
Resposta de VrboOwner em 18 de mar. de 2026
Thank you, Sharon! It was a pleasure hosting you!
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Golfing

Good location for our golf trip and more comfortable than hotels
Hospedou-se por 7 diárias em fev. de 2024
Resposta de VrboOwner em 6 de mar. de 2024
We're delighted to hear that our property served as a comfortable base for your golf trip, Ken. It's wonderful that the location met your needs, and we appreciate your positive feedback. Should you plan another golfing getaway or have any future accommodation needs, we'd be thrilled to host you again.
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

We enjoyed our stay

We enjoyed our stay. The home was very neat and tidy. It felt like an old home away from home. It was the perfect distance from downtown and Alabama State University. The host was very nice and always available when we reached out. The check in process was easy and seamless. I would recommend this property.
Hospedou-se por 7 diárias em set. de 2024
Resposta de VrboOwner em 17 de out. de 2024
Thank you for your kind words, Adrienne! I’m thrilled to hear that you enjoyed your stay and found the home neat and tidy. It’s wonderful that you felt at home and appreciated the convenient location near downtown and Alabama State University. I’m glad the check-in process was seamless and that I could assist you during your stay. Your recommendation means a lot, and I hope to welcome you back in the future!
Avaliação verificada

4/10 - Insatisfatório

Pontos positivos: Comunicação
Pontos negativos: Limpeza, check-in, localização e precisão do anúncio
Very old home. Some lights did not work. Beds old and limited furniture.
Hospedou-se por 5 diárias em ago. de 2025
Resposta de VrboOwner em 4 de set. de 2025
Thank you for your feedback. We’re glad you stayed with us and appreciate your comments. We are currently reviewing the lighting and furniture in the home to ensure future guests have a more comfortable and updated experience.
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

College Football Game

This house worked perfectly for us. The pool was amazing and it was so close to the stadium. The only issue was there wasn't a door on the main bathroom. We just had to ensure everyone know when the door was closed not to enter. It all worked out perfectly.
Hospedou-se por 2 diárias em ago. de 2024
Resposta de VrboOwner em 27 de ago. de 2024
Thank you for your review, Debbie! We're glad to hear that the house worked perfectly for your college football game weekend and that you enjoyed the pool and the proximity to the stadium. We apologize for the inconvenience regarding the missing door on the main bathroom and appreciate your understanding. We’ll make sure to address this for future guests. We hope to host you again for your next game day!
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Evacuation from hurricane Milton

Family had to evacuate from hurricane Milton. Our original booking wasn't available due to maintenance, but our host was able to get us into another spot quickly. We were evacuating from hurricane Milton, so it was important for us to find a place we could weather the storm in. The goat was great and very accommodating. weather the storm in
Hospedou-se por 5 diárias em out. de 2024
Resposta de VrboOwner em 17 de out. de 2024
We’re glad we could provide you with a safe place during your evacuation from Hurricane Milton, Jorge. We understand how important it is to find a comfortable and accommodating space during such challenging times. Thank you for your kind words about our team and the goat! We hope to have the opportunity to welcome you back under better circumstances in the future. Stay safe!
Avaliação verificada

8/10 - Boa

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Very Homie and comfortable

Enjoyed the peace and quiet, the home was great if I had one complaint, the batteries in the smoke detector needed changing it beeped the entire time but I could not reach, drove me crazy
Hospedou-se por 7 diárias em set. de 2024
Resposta de VrboOwner em 14 de nov. de 2024
Thank you for sharing your experience, Pamela! We're so glad you enjoyed the peace, quiet, and overall comfort of the home. We’re sorry about the smoke detector beeping—it sounds frustrating, especially since it was out of reach to resolve yourself. We’ll make sure our team checks these more closely to avoid this issue in the future. Thank you for bringing it to our attention, and we look forward to welcoming you back for an even better stay!
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Saddnes

Unfortunately it was for a funeral
Hospedou-se por 4 diárias em fev. de 2024
Resposta de VrboOwner em 20 de mar. de 2024
We are deeply sorry to hear about your recent loss, Ross. Our heartfelt condolences go out to you and your family during this difficult time. We hope our home provided you with some comfort during your stay and we would love to host you again under happier circumstances.
Avaliação verificada

8/10 - Boa

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Montgomery Youth Group Trip

Overall the location was excellent for us as Montgomery was our base of operations as we were scheduled to do civil rights museum visits in Birmingham and Montgomery and we traveled to Selma one day. The kitchen could be more equipped with new cooking utensils, pans, etc. There is no garbage disposal and there wasn't a sink plug for cleaning dishes. There are some general maintenance updates that should be done.
Hospedou-se por 6 diárias em jun. de 2024
Resposta de VrboOwner em 26 de jun. de 2024
Thank you for sharing your experience with us, Patrick. We're glad to hear that the location worked well for your youth group trip, especially with your focus on civil rights museums. Your feedback about the kitchen utensils and maintenance updates is valuable to us, and we'll certainly look into improving these aspects for future guests. We appreciate your stay with Patriot Family Homes and hope to host you again in the future.
Avaliação verificada

8/10 - Boa

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Family Friendly

This home is perfect for 6. It was big enough for all of us to have our own space. I agree with the other reviews about the disrepair (one being a major safety issue) and some maintenance issues, and there not being enough kitchen supplies. We had to buy forks since we were so many people. It's nice that we had access to the washing machine and dishwasher, and they did have plenty of linens, toiletries, and fluffly pillows and beds. I wouldn't call it pet friendly due to them saying they would charge a minimum of $50 if there was a lot of pet hair on the floor (on top of the $100 pet cleaning fee), but their vacuum wasnt working properly and they only had a broom and dust pan for cleaning supplies. There was evident pet damage in the downstairs, and you know they charged the fees to fix it but didn't make the repairs.The yard was nice, but the pool had a leak and we couldn't use it. Overall it was a great price and great location for a last minute hurricane evacuation.
Hospedou-se por 3 diárias em set. de 2024
Resposta de VrboOwner em 30 de set. de 2024
Thank you for taking the time to share your detailed feedback, Rachel. We’re glad the home provided enough space for your group and that you found the linens, toiletries, and beds comfortable. We apologize for the maintenance and kitchen supply issues, including the forks, and we’ll be addressing these concerns to ensure future guests have everything they need. Your feedback about the vacuum and pet policy is also valuable, and we’re sorry for any inconvenience it caused. We’ll review our pet-friendly guidelines and make the necessary updates. Regarding the pool and pet damage repairs, we sincerely regret that these impacted your stay, and we’ll work to resolve these issues promptly. We're happy the location worked well for your evacuation, and we hope to welcome you back under better circumstances.
Avaliação verificada

6/10 - Razoável

Pontos positivos: Limpeza, check-in e localização
Pontos negativos: Precisão do anúncio
Upon arrival, it was found that the entry code did not work despite being given 4 different codes by customer service. I was finally given the key box code to access a physical key. I was informed by the representative that someone would be there to replace the battery. Approximately 2 days later, I hadn't heard back from customer service, so I contacted customer service because the pad was still not working, the rep said that the company that the pad is linked to has to replace the pad which wouldn't be done until after we check out. The house had a musty order, peeling paint, a broken storm door. There was only one chair (the photos of the house showed two) in the living room and it was broken. The grill in the photo was not the one in the yard. The toilet paper holder in the hall bathroom is coming off the wall and the bottom corner of the wall in that bathroom is crumbling. The door to the master bathroom is off track and wouldn't close completely. We will not be utilizing your property for any future stays. From my perspective, this property cost more than it was worth. Your photos are misleading.
Hospedou-se por 8 diárias em ago. de 2025
Resposta de VrboOwner em 28 de ago. de 2025
Thank you for sharing your detailed feedback. I’m very sorry for the issues you experienced, from the entry code not working to the maintenance concerns in the home. This is far from the standard we aim to provide, and I completely understand your frustration. We will be reviewing the home’s photos, amenities, and overall condition to ensure they accurately reflect the guest experience and to address the repairs you mentioned, including the door, bathroom fixtures, and furniture. I truly regret that this stay fell short of your expectations and appreciate you bringing these matters to our attention so we can improve for future guests.
Avaliação verificada

6/10 - Razoável

Pontos positivos: Check-in, comunicação e precisão do anúncio
Pontos negativos: Localização

Last minute booking saved us

This property helped my family and I out of a jam. They were able to get us in the next day after booking and the only problem we encountered with check in was the wrong code was provided. After a quick phone call, they gave me the updated code and was able to gain entry. Thanks to the rep who was able to help out.The house is an older house that has a few problems (which is totally expected) that aren't too bad. Some noticeable water damage in some of the walls but after an extensive inspection, I didn't find any mold. The guest bathroom off the main dining smelled heavily of bleach and mildew but a good spray of Febreze got rid of it. The towels provided were still damp and smelled of mildew as well, but fortunately, that was nothing the provided washer and dryer couldn't remedy. The AC most definitely works. After experiencing some of the worst outside humidity, the icy cold AC was definitely a breath of fresh air and most welcome. Water temperature/pressure was more than acceptable. I just wish the guest bathroom had a fan but opening the door after a shower dissipated the steam nice and quick.Our family had two young children so the pool was one of the deciding factors in booking the house. The pool was clean enough, just some tiny amounts of sediment in the deep end but nothing that kept us from enjoying the pool to the fullest. The fencelines behind the pool area on the property perimeter definitely need to be redone but nothing that caused us any worry.
Hospedou-se por 3 diárias em mai. de 2025
Resposta de VrboOwner em 29 de mai. de 2025
Thank you for your detailed and thoughtful review, Alyssa. We’re glad we could accommodate your last-minute booking and that our team was able to quickly resolve the check-in issue. We appreciate your understanding regarding the home’s age and the minor issues you encountered. Your feedback about the bathroom, towels, and pool area is very helpful, and we’re already working on improvements to address these concerns, including the fenceline repairs. It’s great to hear the AC and water pressure met your needs and that your family enjoyed the pool. We appreciate you choosing Patriot Family Homes and hope to welcome you back in the future!
Avaliação verificada

2/10 - Terrível

Pontos positivos: Check-in
Pontos negativos: Precisão do anúncio

Wouldn’t Recommend

The pool was incredibly dirty. It looked like someone had dumped inches of sand in it. The diving board from the advertisement wasn’t even there but the mounts were along with one of the bumpers that was thrown to the side. Someone had placed 6 bags of yard waste on the neighbors garbage pad before we arrived. The property manager contacted us to say that they had received a complaint about our car blocking the trash pad but in fact the complaint was about the garbage unbeknownst to us. Upon returning to the property the neighbors had tossed the garbage bags into our driveway. I tried to speak to the neighbors and they refused to come out and talk. I called the property manager and they said they were looking into it. I put the garbage back I got the pad because I didn’t know that was the issue then they threw back into the drive later that evening while we were out. Called the property manager again with now resolution again but was informed that the issue wasn’t the car but was the garbage. However, they claimed they didn’t know where it came from but were looking into it. They came back and admitted that it was their issue and said someone would be by to clean up later. I ended up picking up the bags and placing in trash cans so that I could get my car out of the drive the next morning. Sometime that day someone did come by and clean up the rest of the mess. We ended up leaving a day early because we were just tired of being there.
Hospedou-se por 4 diárias em ago. de 2024
Resposta de VrboOwner em 12 de set. de 2024
Thank you for taking the time to provide feedback on your recent stay, James. We’re deeply sorry to hear about the issues you encountered and the frustration they caused. We understand how important it is for all amenities, including the pool and diving board, to be in proper condition, and we regret that the pool was not up to standard and that the diving board was not present as advertised. We will address these discrepancies immediately to ensure they are rectified. We also apologize for the confusion and inconvenience related to the yard waste and garbage issue. It’s unacceptable that you had to deal with this disruption, and we should have managed it more efficiently. We appreciate your patience as we worked to resolve the situation, and we are reviewing our procedures to prevent such issues in the future. Your feedback is valuable, and we are committed to improving our service and ensuring a better experience for our guests. If there’s anything further we can do to address your concerns or if you would like to discuss this matter in more detail, please contact us directly. Thank you again for your feedback and understanding.
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Hospedou-se por 4 diárias em mai. de 2025
Resposta de VrboOwner em 26 de jun. de 2025
Please come back anytime, Erin!

Sobre o anfitrião

Anfitrião: Patriot Family Homes

Imagem do perfil do anfitrião

Idiomas:

Inglês, Sueco

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