Beautiful Renovated Oasis House

First of all, we would like to address some of the concerns raised by Monisha. Monisha requested to check in two hours earlier than our standard 4:00 PM check-in time, and we kindly accommodated her request. She lied that she just wanted to drop her bag, but that is not it; she stayed; therefore, she is a liar. Before her arrival, we informed her that the previous guest had blocked the toilet with excessive toilet paper. The issue had already been fixed, and we simply asked that the same problem not happen again. There is a garbage bin provided inside the bathroom specifically for tissues and other paper products. Toilet paper should not be excessively flushed down the toilet because it can cause blockages and prevent the next guest from being able to use the bathroom properly. We believe this is a basic consideration to inform her and her so-called group to prevent the same issues. We should not have to repeatedly explain that excessive toilet paper can cause plumbing problems, especially when a garbage bin is clearly provided for this purpose. We don't understand what Monisha's problem is with the door code to go into the property. It is a self check-in. All you have to do is touch the screen of the lock, and whatever number it shows, you will have to put it in first before putting in the code we generate for you Regarding the backyard umbrella, it is an outdoor item provided for guests to use. It is not an item that is expected to be kept or treated as though it were brand new and untouched. Normal signs of use are to be expected. Taking photographs of an outdoor-use umbrella and presenting its condition as a serious problem is, in our opinion, that is nonesense. Backyard doors are not open; as we check the property after the cleaners have done their job, we make sure that everything is closed and safe. Our property has camera surveillance outside the property for safety reasons to make sure our guests' belongings, like cars and all, are safe. We are also unsure why Monisha chose to comment on other people's property or broken window glass. Those matters were unrelated to her stay and were not her responsibility. We believe guests should focus their reviews on their own experience and on genuine issues directly related to their stay, rather than commenting on matters that are none of their concern. As for the swimming pool, we provide a brand-new pool vacuum for guests who wish to use the pool and help maintain it during their stay. We cannot control whether guests use the pool, how they use it, or whether normal use causes the pool to become dirty. What we can do is provide the appropriate equipment to help keep it clean, and the pool vacuum provided works perfectly. The backyard grill is also provided specifically for guests to use. The same applies to the refrigerator and all other appliances in the property. These items are there for guests' convenience and are meant to be used. We cannot reasonably ask guests not to use appliances simply because we have cleaned them. Of course, we do our best to thoroughly clean the grill, refrigerator, and other appliances before every guest arrives. Unfortunately, some guests leave these areas less clean after use, but we take responsibility for cleaning and preparing everything properly for the next guest. We always do our best to provide a clean, functional, and well-equipped home for our guests. We welcome genuine and constructive feedback, but we also believe reviews should be fair, reasonable, and based on matters directly related to the guest's own stay rather than normal wear and tear, the intended use of household items, or issues that have nothing to do with their reservation. Lastly, I will never ever recommend this guest to any host out there. Host Beware of this kinda guest who doesn't mind her own business, instead looking at other people's property in your area and telling you other people's window is broken. That is highly unprofessional to talk about someone else's belongings and how their property looks. What sort of nonsense is that,

Dear Damien, Thank you for sharing your feedback. We would like to clarify a few points regarding your review. Regarding the sink, a blockage can occasionally happen, especially after previous guests have used the sink and disposed of oil or other substances improperly. This is a maintenance issue that can happen in any home and is not a major problem. We would have been more than happy to address it if you had contacted us during your stay. Regarding the broken window you mentioned at another property, we are not sure why this was included in your review. You rented our Airbnb, and the condition of windows or other issues at neighboring or unrelated properties are outside our control and have nothing to do with the accommodation you booked with us. It's your problem to call someone else's property a murder house. For you to think that, then that shows who you really are: a very bad human being As for the washer and dryer, we wish you had contacted us during your stay. We were available to communicate with you and would have gladly explained how to operate the washing machine and dryer. Simply stating in a review that you could not use them, without first reaching out to us for assistance, is unfortunate because the issue could easily have been resolved through communication. I still don't understand why you have the neighbour as your priority. That shouldn't be any of your business. We also strongly disagree with your statement that our kitchen has minimal utensils. Our kitchen is equipped with a variety of cooking utensils, multiple wine glasses and drinking glasses, different cooking supplies, and two separate sets of pots. We have hosted previous guests who have not raised this concern. If you felt that something was missing, we would have appreciated the opportunity to know about it during your stay so we could address it. Regarding the backyard, we also disagree with the description that it was a mess. During periods of frequent rain, grass grows very quickly, even after being cut. We make reasonable efforts to maintain the property, but weather conditions can naturally affect the appearance of the yard. Finally, we were surprised by the amount of attention given in your review to unrelated properties, broken windows, and other matters outside of the Airbnb you rented. Our goal as hosts is to provide a clean, comfortable, and functional accommodation, and we remain open to constructive feedback about our own property. That's none of OUR problem, and since you've chosen to put your eye on someone else's property, therefore thats your problem. You're such a liar Had you communicated these concerns to us during your stay, we would have had the opportunity to address many of them immediately. We believe good communication between guests and hosts is the best way to resolve issues and ensure a positive experience for everyone. We wish you all the best in your future travels. I'll NEVER EVER recommend this guy to Host in the future because he won't mind his own business; he would rather be looking for a broken window from their neighbour. Or looking for their neighbour who is sketchy. What a shameful you're, Damien