Duna Haven Lakefront Retreats com Acesso Privada Oregon Dunes

OK this is a weird one. First off I don't advertise as handicap accessible. Kae and Judy and her 3 kids rented my A-frame for 3 nights in August. They notified me by email that they were leaving early. They asked if I would consider refunding them 1 night but would understand if I couldn't. I responded that I would consider it and asked them to give me a mailing address or credit card number. I went to check the place out on what would have been their 3rd day. I think they left late on the 2nd day but I never checked my email until the morning of the 3rd day. When I get there I find the door unlocked, the upstairs balcony door wide open, a bird in the house, a bunch of lights on the ceiling fan going. The place had not been cleaned at all. There was an un removable large black/purple stain on the upstairs bed linens, the vacuum cleaner was damaged trying to access the bag, a large black melted something on top of the dryer and a missing face cloth. I decided to not offer the refund and I did not make any charges against their security deposit for excess cleaning and damages.

To this day I have never received a mailing address or credit card number to issue a credit. I got an email from them about a week later asking for a refund for 2 of their 3 night reservation. I explained to them what I found and they said that was impossible and that they never even went up stairs to those 2 bedrooms and that they slept downstairs in 1 bedroom and the couch. They said they never used the vacuum because they used their own shop vac that they had with them, when they cleaned up on the way out.

Now I suppose it is possible that some one else came in after they left and messed things up, but highly unlikely. I live next door and have been renting this place for 21 years and have never had any thing even close to that happen. They are required upon leaving to turn every thing off and lock the doors. They would have been smart to give me a call when they decided to leave and not to send an email which might not be checked until the next day. Any way it's weird and unfortunate. I probably would have issued a one day refund if the place wasn't so disrespected even though refunds do not have to be issued unless I can re rent the time. That is by far the most damage I have had to any of my places in quite a while and they were only there 1 day.