Zona 2 Kissimmee 15BR Pool View Resort Home

Dear Stephanie, Thank you for such a wonderful review! We're thrilled to hear our home contributed to making your vacation so special. It truly brings us joy when guests enjoy their stay as much as you did. We hope you created lasting memories during your time in Orlando and would be delighted to welcome you back for another visit in the future. Sincerely, Columbia Management

Dear Debra, Thank you so much for the perfect 10-star rating and your kind words! We're thrilled to hear you found our home beautiful. It was a pleasure hosting you in Orlando, and we hope you had a wonderful visit. We'd love to welcome you back anytime! Sincerely, Hector & Ale

Dear Ladwina, We're thrilled you had such a wonderful experience during your brief visit! It makes us so happy to hear that you found our home spotlessly maintained and conveniently arranged for your needs. Our goal is always to exceed expectations, and we're delighted that we accomplished that for you and your friends. Your kind words mean the world to us, and we would be absolutely delighted to welcome you back anytime you're in Orlando again. Sincerely, Hector & Ale

Dear Michelle, We're delighted that your group getaway was such a success at our home! It brings us joy to hear that everyone felt comfortable with the en-suite bathroom arrangements - it's one of the features we specifically designed to enhance our guests' experience. We love that your group took full advantage of the spacious living areas and found relaxation by the pool area. It means a lot to us that you would consider staying with us again during your next visit to Orlando. We would be thrilled to welcome you and your group back anytime! Sincerely, Columbia Management

Dear Rhonda, Thank you for the perfect 10 rating! We're so glad the floor plan worked beautifully for your family, especially with your dad being able to stay comfortably on the main level. That's exactly why we love having those bedroom suites downstairs, it makes things so much easier for guests who prefer to avoid stairs. We're thrilled everything matched what you saw in the listing and that you enjoyed your time at our home. You and your family are always welcome back! Sincerely, Hector & Ale

Dear Julie, Thank you for your wonderful feedback! We're thrilled to hear that our home met your expectations and that you found it spotless upon arrival. It's particularly gratifying to know that the kitchen was adequately supplied for your larger group - we understand how important having sufficient cookware and tableware is when preparing meals for everyone. We put extra effort into ensuring our guests have everything they need for a comfortable stay, so your appreciation of these details means a lot to us. We would be delighted to welcome you and your group back anytime for another enjoyable stay! Sincerely, Hector & Ale

Dear Linda, We're thrilled to hear that your group of 14 ladies had a fantastic time at our Orlando vacation home! It's wonderful to know that the house met your expectations and that everyone enjoyed the spacious accommodations and beautiful pool area. We're sorry to hear about the lost item. I believe you were able to reach us to initiate lost and found so I am glad you were able to do that. Thank you again for your kind review. We hope to have the opportunity to host you again in the future. Sincerely, Columbia Management

Dear Tracy, Thank you for taking the time to share your detailed feedback about your stay at our home. We genuinely appreciate your positive comments about the spacious layout, prime location, security features, and well-equipped kitchen. We're also glad you enjoyed the pool area. We sincerely apologize for the challenges you encountered during your stay, particularly with the coffee makers and A/C unit. We are disappointed to learn that our guest service team was not responsive to your communications - this falls well below our standard of service. While we maintain a dedicated support team available from 9am - 6pm daily, it appears we missed the mark in providing you with the timely assistance you deserved. Regarding the mattress firmness, we understand that comfort preferences can vary significantly from person to person. While some guests prefer firmer mattresses for better support, we acknowledge that they may not suit everyone's preferences. Thank you for bringing these issues to our attention. Your feedback helps us improve our service and guest experience. Despite the challenges you faced, we appreciate that you found several positive aspects of our home and hope that the convenient location and amenities provided some value to your Orlando vacation. Sincerely, Columbia Management

Dear Alli, Thank you so much for your perfect rating! While you didn't share specific details about your experience, your 10/10 score speaks volumes. We're thrilled that your stay at our home met your expectations. We hope you created wonderful memories during your time with us in Orlando. Should your travels bring you back to the area, we'd be delighted to welcome you again. Sincerely, Hector & Ale