King Bd | Walk to Kierland | Westin Golf | Heated Pool

Thank you for your kind feedback! We hope to host you again.

Thank you so much for staying in one of our properties! We would love to have you back anytime!

Thank you so much!

Thank you for choosing our property! We hope to see you agian soon!

Thanks so much! Glad you loved the place and the location. Can’t wait to host you again next time you're in Scottsdale!

Thank yoou Steve! It was a pleasure hosting your stay. We would welcome you back anytime!

Thank you so much Lisa! It was a pleasure hosting your stay! Please reach out to us before your next stay so we can add your loyalty discount! The Palacio Properties

Thank you for your feedback and for highlighting the convenient location near Kierland Commons, along with the nearby dining, shopping, and golf course setting. We do want to again apologize for the unexpected AC leak that occurred just before your arrival. As soon as our cleaner identified the issue, we immediately reported it to maintenance and coordinated for a technician to assess the problem during your stay. We also communicated updates as they became available. While the AC remained operational, we understand that the leaking condensation was an inconvenience and not the experience we aim to provide. We also appreciate you bringing the cleaner oversight to our attention. The washing machine was running a self-clean cycle and no laundry was left behind, but we understand how this may have appeared unfinished upon arrival. We also addressed the misplaced cleaning supply with our housekeeping team to help prevent this from happening again. Thank you again for your patience and understanding while we worked to address these unexpected maintenance issues. The Palacio Properties

Thanks for staying with us, David!

Thank you for your feedback, Steve. We’re glad you enjoyed the condo’s location and amenities, especially the pool and fitness center. We’d like to clarify a few items for future guests: Towels/linens: The unit is stocked with a standard set of towels (including four bath towels in the closet). When you messaged that everything was great and asked about towels due to additional visitors joining for a couple of days, we directed you to the extra towels available in the unit. If guests need more than the standard supply, we can often arrange additional sets with advance notice. Kitchen supplies: The kitchen is stocked for typical vacation use. We understand needs can vary, and we always encourage guests to message us during the stay so we can try to address specific requests. Sofa bed size: We want to correct this for accuracy: the sleeper sofa is a queen, and it has never been advertised as a king—our listing description also states it is a queen. The bedroom contains the king bed, so this may have been a mix-up. Check-in / communication: Our check-in process is clearly communicated at booking, including that instructions are released once the required rental agreement is completed. We also provide step-by-step directions, codes, Wi-Fi, and we check in mid-stay. No concerns about check-in or communication were raised during the stay, and you shared that “Everything was great so far.” We appreciate the positives you noted and will continue improving wherever we can.

Thank you so much Kay! We would love to have you back anytime!

Thank you for the review. For future guests, This reive comes as a shock. Joanna wanted to view properties and we had guests there.. Unfortunately, we could not accomodtate that. When she checked in this is her exact comment to us when asking the day after how everything was - "Thank you very much. We have arrived and everything is fine. Actually it’s perfect. The only thought is it the apartment smells really bad like food. Not sure if someone cooked before us or if it’s a smell from other people in the building but other than that, it’s wonderful"... and even after checking out she wanted to stay again....... long term... During her stay she didnt have any complaints at all, not one......She was clearly disapointed that we were not able to give her proeprty tours. We try to accomodate as much as we can. As for her comments, we find it apauling that someone would make statements in a review that were the complete oposite of statements made during her stay. If you have any questions please reach out to us and we will bemore than happy to share any detials.

Thank you for your feedback and for highlighting the great location and facilities — we truly appreciate it. We’d like to clarify a few items for future guests: the living area includes a sofa that seats three, plus an additional club chair (total seating for four). The current furniture placement is intentional, as it provides the best viewing setup directly in front of the TV, and we will be keeping the layout as is. We also will be keeping the desk, as many of our guests specifically value having a dedicated workspace separate from the dining table. Regarding the linens, we’re sorry to hear the pillows and towels didn’t meet your preferences. We’re happy to replace pillows and review our towel selection to ensure everything feels comfortable and elevated. We do wish we had known during your stay, as we’re always quick to resolve concerns in real time whenever guests reach out, rather than finding out for the first time in a review. We are disapointed that these things, fixable, warranted a 3 start review. We appreciate you considering staying with us again, and we’ll continue focusing on comfort and guest experience while keeping the setup that works well for the majority of travelers.

Thank you for the balanced review—and we’re glad you found the condo clean, accurately described, and a great fit overall.A few clarifications for future guests: Towels: We appreciate the feedback. Towel preference can be subjective, but we hear you. We routinely replace linens and towels across our units and will be updating this set again to ensure they meet a wider range of guest expectations. Seating / sofa: The living-room seating is best suited for 2 guests, and we agree it’s not ideal for larger groups wanting everyone on one couch at once. We’ll review our listing wording to make the seating capacity clearer. Complex office contact: This is an important point. Because this is a privately managed short-term rental, the leasing office/front desk is not part of your reservation and cannot assist with access, keys, or guest services—We were not aware of any signage and after this review we went to take a look and saw no such signage. Our CEO did reach out to the management there and confirmed this is not happening. If there was, someone came to thier senses. We also send very detailed check-in instructions and reminders through the platform so guests can self-check-in smoothly. We appreciate you taking the time to share helpful notes for future travelers. We’re taking action on the items within our control (towels listing clarity), and we’re always available through the message thread to help quickly if anything comes up during a stay.

Thank you for staying with us! We look forward to your next visit!