Walk to Kierland + 2 Kings | Heated Pool + Hot Tub

Thank you for your great feedback. We hope we can host you again.

Thank you for your great feedback. We hope we can host you again.

Thanks for staying with us, Matt. We look forward hosting you again when you're back in AZ!

Thank you for the review! It was a pleasure hosting your stay and we hope to see you again soon!

We’re thrilled you loved the location and found the kitchen and beds so comfortable! Hope to see you again soon!

Thank you so much for choosing our property! Please reach out for your next stay! The Palacio Properties

We’re so glad you enjoyed the stay! It’s great to hear the home was even better in person.

Thank you for the review! Unfortunately your request to take our private parking spot early and during the Phoenix Open had to be denied. Our previous guest was still entitled to that spot up to their check out and the cleaners need that spot to park. We are disheartened to see you give us 4 stars for this reason. We hope you enjoyed your time is Scottsdale.

Thank you so much! We would love to host you again soon!

Thank you for staying! We look forward to your next stay with us!

Thank you so much Jeffrey! It was such a pleasure hosting your visit here. We would love to have you back and be sure to ask about our 10% off loyalty program. See you soon!

Thank you for your feedback. While we’re glad you enjoyed the pool and the convenient location, we’d like to clarify a few points to ensure accuracy for future guests. Check-in was only slightly delayed due to final cleaning touches, as we always prioritize ensuring the unit is properly prepared. Regarding the key, access instructions were provided, and we worked to resolve any confusion as quickly as possible. We did respond to the note about the bathtub and arranged for maintenance; however, access and timing during the stay can sometimes affect completion. That said, we always aim to follow through and appreciate the opportunity to improve communication. Regarding the parking lot maintenance, this notice was provided as soon as it was communicated to us by the building management, and unfortunately, it was outside of our control. We understand the inconvenience, but we made every effort to relay the information promptly and provide alternative options. We strive to provide a smooth and enjoyable stay for all guests and appreciate the feedback.

Hi Mark — thank you for your stay and for your feedback. We’re glad you found the bed comfortable and enjoyed the shower. A few clarifications for future travelers: Flight delay / accommodations: Your review references a flight delay and lack of accommodation. We were not notified of any flight delay or request for an adjustment in the Vrbo message thread during the reservation, so we had no opportunity to discuss options in real time. Clean towels/linens: Prior to arrival, we proactively messaged that a small load of clean towels and a few items were still finishing in the dryer due to dampness. In short-term rentals, turnovers can run tight when a previous guest leaves the home in unexpectedly poor condition; our priority is having the unit fully cleaned and ready on time. We’ve reinforced with our team that items should be fully put away whenever possible. Relocation expectations: We manage individual privately owned homes — we’re not a hotel with multiple vacant rooms on-site, so we can’t simply “move rooms” unless another unit is genuinely available. We take guest experience seriously and are proud of our responsiveness. While we respect that guests rate differently, we do feel the rating isn’t reflective of the support provided or the breadth of amenities offered. We also encourage travelers to choose the platform/management company that best fits their needs, even if its not with Palacio Properties.

Thank you for staying with us! To future guests - Unfortunately, there were no concerns mentioned during their stay. The guest stated in her messgeas, "Our stay has been great, it is a great property and a great area. Wish we could move in haha." So if there was anything of concern, related to the 4 stars, we would have helped right away. Hope to see you again soon!

Hi Colleen — thank you for staying with us. For clarity for future guests: our standard check-in is 4:00 PM (and check-out is 11:00 AM). We’re sometimes able to accommodate early check-in, but when we have back-to-back reservations we need that full window to ensure a proper turnover and a clean, ready home. We were not able to accomodate this for this booking. Regarding sleeping arrangements, the home includes enough beds and a sleeper sofa and setup exactly as listed, and while we’re happy to help however we can, we don’t provide additional beds or air mattresses in this unit. Thanks again for choosing us — we’d love to host you again!