Lakeland Village #403 - Beach & Peak Retreat

Thank you so much for your feedback of the home in beautiful South Lake Tahoe! We hope we can host you again in the future!

Thank you so much for your feedback of the cleanliness of the home in beautiful South Lake Tahoe! We hope we can host you again in the future!

Thank you so much for your feedback of the cleanliness of the home in beautiful South Lake Tahoe! We hope we can host you again in the future!

Thank you so much for your feedback of the home in beautiful South Lake Tahoe! We’re sorry to hear that the location within the complex, parking limitations, and warmer temperatures did not meet your family's needs. For future guests to note, we want to clarify that the home is advertised as not having air conditioning, and fans are provided for additional comfort. We understand that your stay coincided with particularly warm weather, and that the temperatures were uncomfortable for your group, especially in the loft. Also for future guests to note, our listings and photos are accurate and up to date and the parking is managed by the Lakeland Village HOA. We unfortunately have no control over the amount of parking passes that are available for this home, however it is stated in the listing that only 2 parking passes are available during the summer months between Memorial Day and Labor Day. We hope the information provided here is helpful to future guests when determining whether this home is the best fit for their stay. Thank you for staying with us!

Thank you for your thoughtful review! We’re so glad to hear you enjoyed the heated pool and jacuzzi! We appreciate you sharing your feedback about the shower and water pressure, and we have inspected these issues to ensure the showers are working properly for future guests. Also for future guests to note, our listings are accurate and up-to-date and do mention that the lakeside pool is only open during the summer months. If you decide to stay with us again in the future, we are available 7 days a week from 9am-6pm PST and are happy to help right away, should any issues arise during your stay. We’d love to host you for again in the future!

Anna, thank you so much for your feedback of the cleanliness of the home in beautiful South Lake Tahoe! We hope we can host you again in the future!

Simon, thank you for your review! We’re thrilled you had a positive experience staying with us. Bears are very active in Tahoe during the summer, which is why we send out our Bear Aware message to all guests before check in to understand best practices when wildlife may be present. Thank you for staying with us Simon and we hope you enjoyed your time in beautiful South Lake Tahoe.

Thank you for your feedback Dion! We are very disappointed to hear that this occurred during your stay as that is not an experience that we strive to provide. We spoke to the company who manages the neighboring unit once we received your review, as we did not hear about this during your stay. For future guests to note, please reachout to us if you are having any issue and we will help right away. They confirmed that they had an emergency plumber out within the day to resolve the sewage problem. While the unit is near Lake Tahoe Blvd, this also means that there is unparalleled access to the restaurants, activities, and beauty of South Lake Tahoe from the unit. We hope that despite the issues that were experienced, that you had a great time in Tahoe!

Thank you for taking the time to share this detailed feedback on Lakeland Village #403. We can understand how disappointing it is to notice paint, litter, and small maintenance issues that made the property feel run-down during your stay, especially when you were looking forward to relaxing. For Lakeland Village townhomes, we manage the interior of the property, while anything exterior is maintained by the buildings and grounds team for the on-site HOA. We'll relay your notes about the grounds and pool area to their maintenance team for further review and guest enhancements. We do have active wildlife in the area year-round, and Lakeland Village is an easy target for refuse, which is why we have signage and verbiage in place about proper garbage pickup protocols. We would have loved the opportunity to address any of these cited issues in real time during your stay so you could continue enjoying your Tahoe trip, our Guest Relations team is available 7 days a week from 9am–6pm by phone, text, email, or VRBO message thread, with 24/7 after-hours support on our main company line, and we noticed you were already in touch with us about the forced air system in the home; so that same channel would have been a great way to flag any of these items as well. I'm glad we were able to make early check-in happen for your group as our teams inspect each home before and after every guest stay. We'd love the chance to host you again for your next Tahoe trip we'll make sure your next visit.

Thank you for taking the time to share your feedback with us. For future guests to note: our team is available 24/7 to assist you with anything you may need during your stay. Additionally, we have confirmed that the items listed below are all in good working order. We would have loved an opportunity to address any concerns you may have had while you were with us, but we do not have record of being notified. We thank you again for sharing your thoughts and wish you the best in all your future travel.

Thank you so much for your feedback of the home in beautiful South Lake Tahoe! We hope we can host you again in the future!