**REFÚGIO DO CAPITÃO DO MAR** Vila de Luxo & Piscina + Serviço Exclusivo Last Key...

We definitely agree that nothing beats being able to spread out with the space of a condo instead of holing up in a hotel room. The perks of having a kitchen, only sharing the pool with a few other guests, and still enjoying the fabulous location. The wording in this review describing Sea Captain's Haven as "nicely appointed" is certainly true - anything you could need can be found in this home, or will be brought to you by your Guest Services Coordinator immediately upon request.

We were quite disappointed to see this review as we were on top of the issue the moment it happened and Jodi was quite understanding, even grateful, while staying with us. The problem was Truman Annex, the neighborhood this property is located in, decided to upgrade everyone's internet service (whether we wanted them to or not) when Jodi arrived. Our hands were tied as this was not our choice, it was forced upon the neighborhood by the HOA. For the inconvenience, we issued Jodi a partial refund and provided her with a wireless hotspot so she still had wireless access. We explained this, at length, to Jodi when we provided the hotspot and the partial refund. The good news is, this issue was fixed early in Jodi's stay and has been working as it should ever since.

We are sorry to see this feedback come through after this guest departed, as the sofa bed comfort could have easily been resolved during this guest's stay. The sofa bed typically has a foam mattress topper on it when made up, but after this guest's departure the foam mattress pad was found underneath the upstairs master bed - clearly not being put to its best use under there! We always encourage our guests to call their Guest Services Coordinator when there is ANYTHING we can improve for your stay, because often times there is a solution right there in the home! And if not, we will find a way to resolve the issue as quickly as possible.

What a disappointing review to receive, for multiple reasons. First off, we wish Susan had brought the pool temperature issue to our attention while she was here in residence because while we do not physically control the temperature we certainly have the ability to get involved with the HOA Management company to have the temperature changed - but we can only do that if we are notified by our guest that this is needed. As far as the post office noise, we are in process of implementing a solution to this issue: sound proof windows and panels are being installed in this home to alleviate the noise from the post office that has been reported by this and other guests. After 6 years of renting with no complaints this situation has only arisen this winter since Amazon started working through the post office now, with 24/7 activity. Future guests should not experience the same noise level and are encouraged to call us immediately if an issue such as the pool temperature arises so we may address while you are here versus responding to an after the fact review. We will always do everything in our power to resolve your issues so you can enjoy your time in Key West!

Thank you for this review and we are so happy to hear your stay met your expectations. We are in process of implementing a solution to the post office noise issue: sound proof windows and panels are being installed in this home to alleviate the noise from the post office that has been reported by this and other guests. Future guests should not experience the same noise level.

We love to hear that Amanda took great care of these guests and made their Key West vacation extra special. As far as the post office noise, we are in process of implementing a solution to this issue: sound proof windows and panels are being installed in this home to alleviate the noise from the post office that has been reported by this and other guests. Future guests should not experience the same noise level. We are disappointed to hear there was negative interaction with the neighbors and have brought this to the HOA's attention in hopes of preventing this type of issue in the future, but any guest staying with us is encouraged to tell Amanda (or any Guest Services Coordinator on our team) about an interaction like this with a neighbor and we will do whatever is within our power to resolve the issue while you are in residence.